Building information guide

• Room services
• Maintenance service
• Parcel service
• Food and drink
• Facilities and communal areas
• Transport and mobility
• Pets
• Other services

Alcobendas Guide

Useful contacts and emergency numbers

1. Rooms services

For stays longer than one month

In order to offer you the best possible stay, please review the inventory of your apartment and report any issues or damage found upon your arrival.

You must complete this form within 48 hours of your check-in. If you report any issues, the reception team will coordinate a visit to your apartment to assess them.

If you do not complete it, we will assume that everything was in good condition upon your arrival.

Room cleaning

Cleaning will be carried out every two weeks, including a change of bed linen and towels (kitchen area excluded).

If you'd like to arrange weekly cleaning, you can do so at reception for an additional cost of €45/month.

If you need a one-off cleaning service, it can also be booked at reception for an additional cost of €30/session.

We have a self-service laundry located on the ground floor.

Washing (including detergent and fabric softener) – €3,50.

Drying – €2,00.

Dry cleaning services: we’ve partnered with Goldrys Dry Cleaners, where you can place your orders easily and intuitively, and enjoy a 10% discount as a Calido Living resident.

The discount code for Calido Living residents is CALIDO10. Simply place your order on the website www.goldrys.com, or book the service via WhatsApp at +34 635 706 999, available Monday to Friday from 9:00 to 18:00 without interruption.

Please remember to keep noise to a minimun during quiet hours, from 9 PM to 8 AM.

Together with Menaki, we've prepared a selection of convenient packs with everything you might need to settle in from day one — kitchenware, cleaning products, bed linen, and much more.

Place your order online and receive it directly in your apartment, hassle-free and without the need to go shopping.

👉 Order now here

For stays of less than 30 days

Room cleaning

Cleaning will be done every 5 days, including a change of bed linen and towels.

In the kitchen, you’ll find a basic cooking kit to prepare and serve your meals: coffee maker, kettle, and toaster. We want you to feel at home, but even better!

We have a self-service laundry on the ground floor.

Washing (including detergent and fabric softener) – €3.50
Drying – €2.00

Dry cleaning services: we’ve partnered with Goldrys Dry Cleaners, where you can easily and intuitively place your orders and benefit from a 10% discount as a Calido Living resident.

The discount code for Calido Living residents is CALIDO10. Simply place your orders on www.goldrys.com or book the service via WhatsApp at +34 635 706 999, available Monday to Friday from 9 AM to 8 PM without interruption.

2. Maintenance service

If you have any maintenance issues, please contact reception via WhatsApp to report the problem and provide your apartment number. We will address your request as soon as possible.

3. Parcel delivery service

To speed up deliveries during your stay, we use the Parcel Safe system for receiving packages.

Please refer to the following link for the full document with detailed information on how our delivery system works and how to ensure smooth coordination. Information about Parcel Safe Place.

4. Food and drink

In the reception area, you will find a market corner with smart fridges offering snacks, ready meals and drinks.

On the ground floor, next to the cinema, we have introduced the smart automated store VenGo, open 24/7, allowing for quick purchases with no tills and no staff. Thanks to its AI camera system, access, shopping and payment are all carried out directly via your mobile phone, with no queues and in a fully secure way. From a midnight coffee to a bottle of water before the gym, shopping is as easy as opening the door.

On the ground floor, in Club Calido, you will find a self-service coffee machine.

We also offer a home delivery service for fresh fruit and vegetables, provided by The Fruit of the World. Orders can be placed via WhatsApp on +34 648 82 54 37, stating that the order is for the Calido Living store in Alcobendas, and delivery will take place within a maximum of 24 hours. If the order is placed before midday, it will arrive the same day; otherwise, it will be delivered the following day.

The product catalogue is available to view on WhatsApp.

7. Pets

If you're travelling with pets, please familiarise yourself with our Pet Policy.

It outlines the rules and guidelines to ensure a comfortable stay for both you and your furry companion.

8. Other services

Free Wi-Fi throughout the building

Concierge service (we can help you book tours, restaurants, tickets, and more)

Safe deposit boxes available for rent at reception, subject to availability, at an additional cost of €10/day

Items available to borrow from reception:

• Traditional and steam irons
• Padel rackets, ping-pong set, basketball
• Board games and PlayStation games – check the catalogue at reception