Calido Flex Living: All you need to know

Host Guide: Alcobendas

Welcome to the Calido Host Guide. Here, you'll find everything you need to enjoy a home full of comfort, design, and functionality. Donwload the document now and keep it handy whenever you need it.

INDEX

1. Welcome to Calido Alcobendas
2. Planning your arrival
3. Your stay at Calido
   1. Fire safety.
   2. Communal areas and general services.
   3. Your apartment.
   4. How do you pay for your hotel accommodation services?
   5. The neighbourhood.
4. Check-out
5. House rules
6. Useful contacts
7. Suggestions and complaints
    

1. Welcome to Calido Alcobendas

We're delighted to welcome you to Calido Alcobendas! Our accommodation is strategically located in Alcobendas and combines comfort with accessibility. Close to shopping centres and business districts, and with excellent transport links, it offers the ideal setting for both short and extended stays.

This guide is intended for guests staying 30 nights or more. It has been designed to give you all the information you need before, during and after your arrival. Here you'll find details about the property's services and rules, as well as recommendations to make the most of your stay. 

For stays of fewer than 30 nights, you can find useful information in the services directory available via the QR code on the door of your unit. 

Our contact details

ALCOBENDAS

Av. de la industria 7 28108
Alcobendas - Madrid 
alcobendas@calido-living.com 

+34 624 264 408 

Reception 8:00 a.m.– 10 p.m.
Concierge 10:00 p.m. – 8:00 a.m.

2. Planning your arrival

You'll find your unit furnished, with bed linen and towels provided. All you need to bring is your clothing, personal items and/or decorative pieces, along with anything you need to prepare and serve your meals. If required, you can add a basic kitchen pack during the booking process or at the property's reception on arrival. 

We also recommend bringing extra coat hangers, personal toiletries and anything else you consider essential during your stay. 

You'll be able to check in from 3:00 p.m. If you arrive earlier, we can store your luggage until your unit is ready so you can enjoy our communal areas in the meantime. 

How to get here

Public transport: Metro L10 La Moraleja

If you need access to the car park, please let us know on arrival. 

3. Your stay at Calido

Your stay at Calido Living is designed to make you feel comfortable from the very first moment, with the flexibility and practicality you need day to day.  

You'll enjoy accommodation units in a 1* aparthotel, fully furnished, with services included and communal areas designed to make resting, working and socialising easy. More than just accommodation, Calido Living is a space where everything is set up to give you a simple, functional and worry-free experience, whether you're staying a few weeks or for a longer period.

What does your hotel accommodation service include?

• 24-hour reception/concierge service 

• Water, electricity and high-speed Wi-Fi 

• Air conditioning and heating 

• Maintenance and cleaning service (bed linen and towels incl.) 

• The option to arrange parking in the same building 

• Access to our Calido Life programme: a programme of activities and events designed to help you meet other guests. Check the schedule on the noticeboards at each property 

• Access to our social and work areas and sports facilities

3.1. Fire safety

At Calido Living, your safety and wellbeing are our priority. To that end, we have surveillance and access-control measures, a maintenance team on hand to deal with any issue quickly and efficiently, and evacuation plans designed to protect you in any situation. This section explains the fire safety guidelines, which must be followed to ensure a safe environment for everyone.

• Behind your apartment's main door, and in the corridors and communal areas, you'll find plans showing the nearest evacuation route.  

• Familiarise yourself with the building during your first few days, and don't hesitate to contact our staff if you have any questions.  

• Get to know the building's access points and evacuation stairwells, and locate the nearest call points and fire extinguishers to your unit in case you need to raise the evacuation alarm in an emergency. 

• Always keep access points and emergency exits clear. 

• Report any anomaly you notice to the reception staff.  

• Finally, make sure you know the assembly point in the event of an evacuation, and ask our staff if you have any doubts. In Alcobendas it is the dirt track running parallel to the stream to the right of the building's main entrance.

What to do if the evacuation alarm sounds? 

• Do not use the lifts 

• Head to the assembly point and follow the staff's instructions 

• If you have left the building, do not attempt to re-enter until a member of staff or the fire brigade has given you permission 

What to do if the evacuation alarm sounds? 

• Do not use the lifts 

• Head to the assembly point and follow the staff's instructions 

• If you have left the building, do not attempt to re-enter until a member of staff or the fire brigade has given you permission 

We carry out evacuation tests and drills throughout the year, so if the situation arises, please cooperate with our staff at all times and follow their instructions. 

Tampering with the fire detection and extinguishing installations is strictly prohibited. This is a punishable offence and may result in the guest being removed from the property. It may even prevent future admission to other properties within the group.

3.2. Communal areas

The communal areas at Calido Living have been designed for you to enjoy, work and relax in a comfortable and functional environment. Below, you'll find a location plan for each space, which will help you find your way easily around the property and make the most of all the areas available during your stay.

• Reception
• Coworking
• Calido Club
• Garden
• Cinema: by reservation, at no additional cost.
• Meeting room: by reservation, at an additional cost. 
• Gastro club: by reservation, at an additional cost. A space designed for preparing meals and hosting guests. 
• Games room: open from 9:00 a.m. to 9:00 p.m.
• Technogym
• Zen room: a space dedicated to workshops or guided activities (by reservation, at an additional cost). 
• Terrace or rooftop: open from 9:00 a.m. to 11:00 p.m.
• Swimming pool: only during the summer season and subject to the opening hours displayed in the pool area.
• Padel: by reservation, at an additional cost. 
• Basketball
• Calisthenics
• Pet spa for looking after your pets, equipped with showers and a drying area. Located on the lower ground floor (level -1).
• Laundry: self-service.
• Ven·Go: smart supermarket. 

General services: 

Vending and coffee machines: enjoy our social areas while having a coffee or a snack from our smart fridges, located near the reception area. 

Ven·Go: we've set up a smart supermarket so you can do your shopping without having to leave the property. At Ven·Go you'll find all the essentials – you enjoy your stay and we'll take care of the rest. 

Cleaning service: at Calido Living we offer a cleaning service every 14 days. During the clean, the bed linen and towels will be replaced, ensuring a fresh and tidy environment. 

You can also book additional cleaning sessions for a cost of €30 per one-off session, or subscribe to a weekly cleaning service for an additional cost of €45 per month.

How to prepare your accommodation unit for cleaning:

✔ Make sure the floor and the bed are clear of objects and belongings. 

✔ Provide access to the areas to be cleaned so you can make the most of the service. 

Important: kitchens are excluded from the cleaning service. Washing-up, rubbish and the upkeep of this area are the guest's responsibility.

Self-service laundry:

At Calido Living you'll find a self-service laundry room with washing machines and dryers available 24/7, so you can manage your washing without having to leave the property. Below, we explain how to use them:

1. Download the app, appWash by Miele, register and top up your balance.

2. From the app you'll be able to search for available machines and reserve them. 

3. Load the selected machine with your washing, choose the wash or dry programme you need and pay via the app to start the selected programme. The wash service, with detergents included, costs €3.5 and the dry programme €2.

Maintenance service:

It's very important to us that any maintenance issue you raise is resolved quickly and with the utmost care. 

Report any issue to our team at reception or by phone or WhatsApp: Alcobendas +34 624 264 408.

Internet

You have high-speed Wi-Fi throughout the building, so you can always stay connected. Connectivity is provided by our internet supplier, WiFirst.

How do you connect to the private Wi-Fi network?

All you have to do is connect to the Calido_Residentes network using the access code on the sticker behind your apartment door. 

Our RAN technology lets you recreate the same connection experience as at home. We create a secure connection bubble for each room so you can connect several devices on the same private network (speakers, Chromecast, games console, printer, etc.)

Please note that you can only connect 5 devices simultaneously per unit. 

If you have any issue with the service, you can get in touch through the following options: 

• Via the chat at the following link 

• By contacting WiFirst's 24/7 Customer Service on +34 624 787 195 or +34 91 949 92 07. 

Post and parcels:

We want receiving your parcels to be easy and secure. We work with Parcels Safe Place, which guarantees personalised, hassle-free deliveries. 

All you have to do is make sure you enter your new address, stating your unit number. During check-in, our reception team will register you for the parcel service, and when you receive a parcel, you'll get an email notification with an access code so you can enter the parcel room. 

You can find more information about the parcel service here.

Loan items

At Calido Living we provide a selection of loan items designed to make your stay even more comfortable and enjoyable.  

You can borrow, free of charge and for a maximum of 30 minutes, items such as irons, ironing boards and cordless vacuum cleaners, as well as sports equipment including a padel racket kit with ball (for properties with a padel court), and a table tennis kit. 

This service is designed to give you occasional access to everything you need, in a practical and straightforward way. All you have to do is request the items and use them within the set time, helping ensure that all guests can enjoy these resources on equal terms.

Parking

Calido Living has limited parking options for vehicles. If you need parking, please don't hesitate to get in touch with our accommodation team to secure your space and complete the additional payment for this service. You can check our rates at reception. 

We have covered parking available by the day or by the month, with chargers for electric vehicles. 

Cycling is a great way to exercise and a cheap, fun way to explore the area. You can bring your bike to Calido Living, where you can store it at no additional cost in the designated area of our car park. Alternatively, you can take advantage of our bike rental programme.

We recommend that you buy several bike locks and secure the frame and both wheels to the bike rack. Storing bikes or electric scooters in the accommodation units is not permitted. 

We accept no responsibility for the loss of or damage to bikes or vehicles parked in the designated parking area for them. In the unlikely event of theft, report it to the police and contact our team.

3.3. Your apartment

In this section you'll find all the information you need about the different types of units at Calido Living, as well as the most important points to bear in mind for each one. We'll explain details about their equipment, layout, capacity and special features, so you can enjoy your stay in comfort and make the most of your time with us. 

Studios:

Discover the perfect combination of design and functionality, ideal for those looking for a comfortable, bright and worry-free stay. 
 
This cosy space has been designed to offer comfort and practicality in every detail. With an open-plan design, the studio features a sleeping area with a double fold-down bed (135x200 cm), a work area ideal for everyday use that includes a desk and 2 chairs, and a kitchen with an under-counter fridge/freezer, microwave and induction hob. It has a double sofa and a 43” TV. A full bathroom with a spacious shower. And, plenty of storage solutions. Its large windows let natural light flood in, creating a warm and welcoming atmosphere.

1-bedroom apartments:

Comfort and functionality with a separate sleeping area. 

Enjoy a cosy apartment, designed for those looking for the perfect balance between comfort and practicality. With a contemporary style and an excellent layout, this one-bedroom apartment with a separate sleeping area offers you the ideal setting to rest, work and enjoy your daily routine. Fold-down bed measuring 150x200 cm. 

A spacious living room with a seating area (including a double sofa, a TV unit and a 43” TV) and a dining area (a table and 2 chairs), which integrates perfectly with a kitchen fitted with all the necessary appliances (microwave with grill, integrated fridge-freezer combi, induction hob). A full bathroom with a spacious shower. And, plenty of storage solutions. Large windows that let in plenty of natural light, adding brightness and creating a welcoming atmosphere. 

Some layouts are available with a terrace or patio. Dog-friendly units are only available in the patio units designated for that purpose. 

Instruction manuals: 

• Microwave Instruction manual 
• 43” TV Instruction manual 
• Ceramic hob Instruction manual 
• Extractor hood: Remember that the cooker extractor must be kept switched on whenever you cook, to prevent smoke or steam from setting off the fire alarm. Turn it on before you start cooking and make sure you keep it clean and free of grease, as a build-up can increase the risk of fire. This way, you not only prevent false alarms but also keep your unit fresh and safe. Instruction manual.
• Under-counter fridge-freezer Instruction manual
• Combi fridge for the 1-bedroom apartments Instruction manual 

Initial inventory check of your unit:

Via the QR code behind your unit's door, you'll find a link to the inventory verification form for your unit. You'll also receive an email after completing your check-in with the same link. 

IMPORTANT: you have a 48-hour window to report any issue detected after the initial inspection of your accommodation unit. If you notice anything that requires the attention of the maintenance team, please note it on this form.  

During your stay, we'll resolve any issue that arises through the proper use of the facilities. 

In the event of any damage caused, whether deliberately or accidentally, by negligent use on the part of the guest, we'll put it right and charge you the corresponding cost of the repair/replacement. This amount must be paid immediately at the time it is reported. 

Electricity

Our mission is to contribute to a greener world through our spaces. We believe that every action, however small it may seem, adds up, and that together we can have a positive impact on the environment. 

All our accommodation units are fitted with electrical isolators. Remember that to switch on the electricity you'll need to place your Calido access card in the card holder next to the entrance door.

Switch off lights and devices when you don't need them. Make the most of natural light. 

What to do if you lose power? 

1. Check the switches on your unit's electrical panel. Make sure they are all in the correct position. 

2. If the problem persists, contact our accommodation team.  

Air conditioning and heating

All accommodation units are equipped with air conditioning and heating units, depending on the season. You can adjust the temperature via the control panel in your unit, always within the parameters set by the Regulation on Thermal Installations in Buildings (RITE). 

Mindful use of the heating and air conditioning systems is key to efficient energy consumption. Set the temperature to comfortable but responsible levels: 21°C in winter and 24°C in summer are usually ideal. Remember that if you open the window, the AC system will switch off automatically. 

Think before you flush 

Remember! Only toilet paper should be flushed down the toilet. Flushing other non-organic waste, such as wet wipes, sanitary products or cotton pads, can cause serious problems, such as blockages and drainage failures, sewage backing up into the building, or damage to the water pumps that can lead to overflows. What's more, this waste contributes to the pollution of oceans, beaches and waterways. 

At Calido Living we're committed to caring for the environment and to keeping a clean, safe setting for everyone. That's why we promote responsible habits that benefit both our shared wellbeing and have a positive impact beyond your stay. 

To keep our drainage systems in good working order, please remember that unsuitable items must not be flushed down the toilet. Failure to comply with this rule may result in additional charges. 

Hot water 

Hot water is available 24 hours a day so you can enjoy a comfortable shower at any time. If you have any problem with the supply, let our team know immediately.

Reduce water consumption  

Water is a precious resource, and looking after it is in our hands. Turn off the tap while you brush your teeth, wash up or carry out any activity that doesn't need a constant flow. If you use a kettle, only boil as much water as you need. Every drop counts, and together we can avoid waste. Report any leaks and reuse water where possible. 

Recycling 

At Calido Living we care about the environment we live in and we want to contribute actively to looking after it. We know you do too, which is why you'll find recycling and rubbish bins in your unit to help you manage waste correctly and adopt more sustainable habits. 

To recycle correctly, we recommend emptying containers and giving them a quick rinse before disposing of them, as well as separating glass properly by placing bottles and jars in the corresponding bin. Please note that items such as broken glass and light bulbs should not be recycled, and that any object without a recycling label should be disposed of in the general rubbish bin. 

Likewise, there are certain types of waste that are not recyclable and require specific handling, such as batteries, small appliances, electrical devices, food scraps, polystyrene and sanitary products. 

With small gestures, together we can reduce our environmental impact and make Calido Living a more responsible and sustainable space. 

Waste management 

Please take your rubbish out daily to the designated bins. Keeping communal spaces clean and tidy is essential to ensuring a pleasant environment for all guests. 

Important note: remember to sort waste correctly, following local recycling rules. 

Location of the bins: available on Av. de la Industria, next to the access path to the property.

Think green

• Every small gesture counts when it comes to looking after the planet, even in your day-to-day life at Calido Living. By choosing second-hand clothing or electronic devices, or shopping at charity shops, you reduce the environmental impact of mass production and, along the way, you might find unique pieces at incredible prices. 

• Look after your clothes by washing them in cold water; today's detergents work just as well without high temperatures, saving energy and prolonging the life of your clothes. Avoid plastic bags and opt for reusable bags for your shopping, ideal for carrying food, books or even a laptop. 

• Choose sustainable mobility options: use public transport, walk or car-share to reduce your carbon footprint, and whenever you can, take the stairs; as well as helping the planet, you'll improve your health! 

• Respect and look after green spaces: keep communal areas clean and, if you can, plant and tend to greenery in your surroundings. 

• With small gestures we can build a more sustainable world together. Thank you for being part of Calido Living and contributing to a greener future! 

3.4. How do you pay for your hotel accommodation services?

1. You'll need to complete payment for your first month before checking in. A charge will be made to the card you have designated (we only accept VISA or Mastercard). 

2. The remaining monthly payments will be charged automatically to the card provided between the 1st and 3rd of each month.  

3. Should a charge be returned, an administrative fee of €30 per incident will apply. 

4. In the event of non-payment, and following notification from the accommodation team, access to the unit may be temporarily restricted until the outstanding payment is settled. 

3.5. The neighbourhood

We've prepared an Alcobendas area guide for you, so you can discover everything the area has to offer and help you settle in during your stay at Calido Alcobendas.

4. Check-out

We're always sad to see our guests leave, but we know that every temporary accommodation agreement comes to an end at some point. 

Please remember that your unit must be cleared of belongings before 3:00 p.m. midday. 

Make sure the unit is left clean and tidy before you leave, and return your access card to reception to avoid unnecessary charges. 

Charges will only apply if additional cleaning is needed to return the unit to the state it was in at the start of your stay. 

If you need to leave later than 3:00 p.m., please contact reception to check availability and complete the corresponding additional payment. 

If you leave any belongings behind in the accommodation unit after your departure, the accommodation team will notify you by email and will keep your belongings for a period of 48 hours for collection. After this period, the property accepts no responsibility for their condition or safekeeping. 

Indicative costs in the event of damage: 

Below, we provide a summary of the charges for damage to items or additional cleaning required as a result of a guest's behaviour. Only charges for excessive cleaning or redecorating, beyond normal wear and tear, will be applied. All charges for damage will be calculated based on the cost of the materials, parts and labour needed to repair or replace the item. 

Furniture and appliances:

The following prices are estimates. Should any damage occur, the accommodation team will find the most efficient solution and document the process so we can give you all the information transparently. 

• Oven/Microwave – €290 
• Extractor hood – €150 
• Induction hob – €220 
• Fridge/freezer – €450 
• Sink – €110 
• Sink tap – €90 
• Upper kitchen unit – €190 
• Lower kitchen unit – €110 
• Tall kitchen unit – €230 
• Kitchen worktop – €600 
• Kitchen plinth – €220 
• Kitchen unit with 3 drawers – €290 
• Recycling bins – €120 
• Shelving unit – €180 
• Picture ledge shelf – €60 
• Sofa – €700 
• Sofa side table – €170 
• Floor lamp – €200 
• Pouffe – €160 
• Wall hooks – €50 
• Table – €250 
• Chairs – €80 
• TV – €490 
• TV bracket – €70 
• TV unit – €450 
• Curtains – €350 
• Wardrobe – €690 
• Wall-mounted reading lamp – €80 
• Headboard – €290 
• Bed – €600 
• Mattress – €590 
• Mattress protector – €60 
• Bedside table – €390 
• Full-length mirror – €150 
• Bathroom mirror – €100 
• Bathroom vanity unit – €240 
• Washbasin – €90 
• Washbasin tap – €50 
• Toilet – €290 
• Shower tray – €180 
• Shower screen – €220 
• Shower tap – €90 
• Bathroom hooks – €50 
• Toilet roll holder – €40 
• Shower shelf – €30 

Cleaning 

• General cleaning of 1-bedroom apartment – €90 
• General cleaning of studio – €70 
• Kitchen cleaning – €50 
• Waste collection (per bag) – €20 
• Bathroom cleaning – €50 
• Redecorating 
• Walls – €80 
• Ceiling – €100 

Other 

• Replacement of lost or damaged bed linen – €120 
• Replacement of lost or damaged towels – €60 
• Recessed ceiling light fittings – €40 
• Switches and sockets – €30 
• Smoke detectors – €90 
• Replacement of lost keys – €20 

5. House rules

In order to ensure the smooth running of the Property, all guests commit in writing, when signing the hotel accommodation services agreement, to comply with the house rules. 

Regarding upkeep and maintenance 

• Cleaning: The Guest must allow access to the cleaning staff at the established times and under the established conditions. 

• Repairs and maintenance: 

  • Inform the accommodation team of any damage or breakdown.

  • Allow access to authorised technicians. 

  • The manager may carry out notified periodic inspections.

  • Repairs for faults attributable to the guest will be invoiced to them.

• Liability for damage:

  • The guest will be liable for any damage they cause to the property, to third parties or within the accommodation unit.

  • The guest must report any risks or irregularities as soon as they become aware of them. 

  • The guest will be liable for the actions of their visitors. 

  • The property is not liable for damage resulting from failure to comply with the rules.

• Works and alterations: no alterations, building works or modifications are permitted in any part of the property.

Guest obligations

• Comply with the Property's rules and regulations. 

• Pay on time and in the correct manner. 

• Keep the accommodation unit in good condition, without alterations. 

• Do not cause or allow nuisance to other guests. 

• Take responsibility for their personal cleanliness, rubbish and recycling. 

• Take responsibility for the actions of their visitors. 

• A maximum of 2 non-overnight guests per unit is permitted 

• For a visitor to stay overnight in the building, it's important that the unit's maximum occupancy and the booking conditions allow it. 

• If you wish to organise an event with more than 2 non-overnight guests, you must book any of the spaces available at the property and obtain confirmation from the management team (this service will carry an additional charge depending on the space and subject to availability). 

• Visitors may not use the sports areas and swimming pool (where available), the gym or the coworking area. 

• Do not commit or allow any crime, harassment or intimidation, whether towards other guests or building employees. 

• Do not make disruptive noise between 21:00 and 08:00. 

• Do not carry out any act that could invalidate the insurance or increase its premium. 

• The use of gas heaters, paraffin heaters or candles is prohibited. 

• Do not display flags or objects with political, sporting or offensive messages. 

• Do not use appliances other than those provided without the Manager's permission. 

• Do not tamper with fire safety equipment or obstruct evacuation routes. Any tampering will be penalised with the cost of repair or replacement, and the guest may be removed from the Property and/or barred from accessing any other Calido Living Property. 

• Do not open windows beyond the permitted limit except in an emergency. 

• Smoking is prohibited throughout the building. 

• Bikes are only allowed in the designated areas. Storing them inside the accommodation units is prohibited. 

• Secure doors and windows when leaving the accommodation unit unoccupied. If you're away for more than 7 days, let reception know. 

• Hanging out washing on the balconies is prohibited. 

Pets

One pet/companion animal (dogs only) is permitted, at a monthly cost shown in the rates published on the booking engine. 

The Guest is responsible at all times for the legal obligations (i.e. administrative and health-related) that come with keeping animals as pets. 

Pets must be microchipped, and this must be evidenced at reception. 

In order to carry out the cleaning and/or maintenance service properly on the set day and time, pets may not be left alone in the accommodation unit. 

We've put together some house rules for pets, which you can find at the following LINK.

Madrid is a pet-friendly city, offering a wide variety of options for enjoying time with your dog. Whether in its parks, cafés, restaurants or pet-friendly shops, you'll always find somewhere that welcomes you and your pet. 

6. Useful contacts

Healthcare

Non-urgent health matters are handled by Primary Care doctors, managed by the Social Security system (SS). To be seen in Primary Care, you normally need to be registered with a Health Centre (CS), so we recommend doing this within the first week of your arrival. You can register at the town hall and then go to the Health Centre (CS). To find the names and addresses of the medical centres, you can visit the following link: Health Centres in Madrid. Registration at the Health Centre is free for those entitled to the public healthcare system. 

Nearest Health Centre  

• Centro de Salud Arroyo de la Vega  
• Blvr. de Salvador Allende, 22  
• 28108 Alcobendas, Madrid  
• +34 91 484 11 49  

Nearest hospital  

• Hospital Universitario Infanta Sofía  
• Paseo de Europa, 34  
• 28702 San Sebastián de los Reyes, Madrid  
• +34 91 191 40 00  

Dentists  

Dental treatment is available through the Social Security system (SS), but it isn't always free. You can choose which dentist you wish to register with, but you must be registered before receiving treatment. To find a list of registered dentists, visit the following link: List of registered dentists.  

Nearest private dentist  

• GM Dental  
• Pl. de Rosa Chacel, 3  
• 28100 Alcobendas, Madrid  
• +34 91 653 39 62  

Nearest vet  

• Av. Olímpica, 32  
• 28108 Alcobendas, Madrid  
• +34 916 57 40 39  

Other useful contacts:  

• Emergencies 112  
• Local Police +34 91 490 40 70  
• National Police 091  
• Guardia Civil 062  
• Municipal Information 010  
• Gender-based Violence 016  
• Suicide Prevention Helpline 024  
• Taxis +34 91 371 21 31  

Nearby medical resources: We can give you guidance on the nearest healthcare services and the options available in the area. 

You're not alone. If at any point you need support, you can count on us. 

In Spain, the public healthcare system offers high-quality services, but it is primarily geared towards registered guests. If you're already a Spanish resident and have your health card, you can see a GP at the health centre assigned according to your address. 

However, for those who cannot register, such as international guests who are not registered on the municipal roll (empadronamiento), we recommend taking out private medical insurance. 

There are several insurers in Spain that offer comprehensive medical cover at competitive prices. Some of the most recommended options are: 

• Sanitas: With an extensive network of associated clinics and hospitals. 

• Adeslas: Offers plans tailored to students and foreign residents. 

We suggest getting in touch with these companies to choose the option that best suits your needs. 

If you already have residency in Spain, make sure you obtain your European Health Insurance Card (EHIC) before arriving in Spain. With this card, you can access the public healthcare system in the event of emergencies and other basic needs. Apply for it via the following link: Apply for the European Health Insurance Card (EHIC). 

In Spain, pharmacies are the first point of contact when you need advice on minor health problems. Pharmacists can guide you on the next steps: from taking an over-the-counter medicine to going to your nearest health centre if necessary. 

With your convenience in mind, we've prepared interactive maps where you can find the pharmacies nearest to your location: Map 

If you need hospital care, we've marked on our interactive maps the largest hospitals in your area that operate 24 hours a day. 

Centres nearest to your location can be found in the useful contacts section at the end of this guide.

7. Suggestions and complaints

At Calido Living, we respond to the needs of our guests and are committed to providing a professional service to all our customers. We welcome comments and complaints, as they are essential to improving our services. When something isn't right, we need you to let us know; this helps us raise our standards. 

If you have a complaint, we kindly ask you to submit it in writing, including as much detail as possible. We'll respond within the timescales set out below: 

To begin with, address your complaint to the property's General Manager. You can hand it in in person or send it by email. 

If you prefer, you can also send your written complaint to atencioncliente@calido-living.com.  

What happens next?

We'll send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. 

1. We'll investigate your complaint. This will normally be done by the Community's General Manager, who will review your file and speak with the member of staff who dealt with you. We'll send you a formal written outcome of our investigation within 15 working days of sending the acknowledgement letter. 

2. If, at this point, you're still not satisfied, contact us again and we'll arrange another review by a senior member of our team. 

3. We'll write to you within 15 working days of receiving your review request, confirming our final opinion on the matter. 

4. If, after the final stage of the internal complaints procedure (or once more than 8 weeks have passed since you submitted the complaint) you're still not satisfied, you can submit a Complaint Form at your Local Information Office (O.M.I.C.) or at the General Consumer Office of your Autonomous Community. This will initiate a mediation process with us to reach a satisfactory outcome for both parties. 

Municipal Consumer Information Offices (OMIC) 

Directorate-General for Consumer Affairs
 

Confidentiality 

All complaints will be treated confidentially, although enquiries may need to be made to investigate the matters that are the subject of the complaint. The effectiveness of any complaints procedure depends on Calido Living being able to gather adequate information from the parties involved in order to investigate the matter properly. For this reason, anonymous complaints will not be dealt with.

Harassment 

Calido Living aims to create accommodation that is free of harassment and that protects the dignity of guests and staff, regardless of their gender, sexual orientation, race or ethnicity, religion or disability status. We take sexual, racial or personal harassment very seriously, and all customers and staff must comply with the policy in this area. Guests who believe they are experiencing harassment during their stay are advised to report it to their community's General Manager. 

Protecting your personal information 

Calido Living is committed to protecting and respecting the privacy of all parties it comes into contact with. You have various rights and protections under the Data Protection Act and Regulation. Since 25 May 2018, this has been regulated across all EU Member States through the introduction of the General Data Protection Regulation (GDPR). For more information and to read our full Privacy Notice, visit our website here. 

Social media: 

To keep you informed and connected with Calido at all times, we invite you to follow us on our social media. Through it, we share news, events, recommendations and tips to help you make the most of your stay. Follow us and keep up to date with our latest news! 

Instagram            TikTok      Youtube           LinkedIn 

Whatsapp Channel Calido Alcobendas

Host Guide: Valdebebas

Welcome to the Calido Host Guide. Here, you'll find everything you need to enjoy a home full of comfort, design, and functionality. Donwload the document now and keep it handy whenever you need it. 

INDEX

1. Welcome to Calido Vadebebas
2. Planning your arrival
3. Your stay at Calido
   1. Fire safety.
   2. Communal areas and general services.
   3. Your apartment.
   4. How do you pay for your hotel accommodation services?
   5. The neighbourhood.
4. Check-out
5. House rules
6. Useful contacts
7. Suggestions and complaints
    

1. Welcome to Calido Valdebebas

We are delighted to welcome you to Calido Valdebebas! Our hotel is strategically located in Valdebebas and combines comfort with ease of access. Situated close to the airport, the Madrid exhibition centre and business districts, with excellent transport links to the city centre, it offers the ideal setting for both short and long stays.

This guide is intended for guests staying 30 nights or more. It has been designed to give you all the information you need before, during and after your arrival. Here you'll find details about the property's services and rules, as well as recommendations to make the most of your stay. 

For stays of fewer than 30 nights, you can find useful information in the services directory available via the QR code on the door of your unit. 

Our contact details

VALDEBEBAS

C. de Carlos Fernández Casado, 36
28055 Madrid
valdebebas@calido-living.com  

+34  624 958 902 

Reception 8:00 a.m. - 11:00 p.m.
Concierge 11:00 p.m.– 8:00 a.m.

2. Planning your arrival

You'll find your unit furnished, with bed linen and towels provided. All you need to bring is your clothing, personal items and/or decorative pieces, along with anything you need to prepare and serve your meals. If required, you can add a basic kitchen pack during the booking process or at the property's reception on arrival. 

We also recommend bringing extra coat hangers, personal toiletries and anything else you consider essential during your stay. 

You'll be able to check in from 3:00 p.m. If you arrive earlier, we can store your luggage until your unit is ready so you can enjoy our communal areas in the meantime. 

How to get here

Public transport: Cercanías: C1 Valdebebas

If you need access to the car park, please let us know on arrival. 

3. Your stay at Calido

Your stay at Calido Living is designed to make you feel comfortable from the very first moment, with the flexibility and practicality you need day to day.  

You'll enjoy accommodation units in a 1* aparthotel, fully furnished, with services included and communal areas designed to make resting, working and socialising easy. More than just accommodation, Calido Living is a space where everything is set up to give you a simple, functional and worry-free experience, whether you're staying a few weeks or for a longer period.

What does your hotel accommodation service include?

• 24-hour reception/concierge service 

• Water, electricity and high-speed Wi-Fi 

• Air conditioning and heating 

• Maintenance and cleaning service (bed linen and towels incl.) 

• The option to arrange parking in the same building 

• Access to our Calido Life programme: a programme of activities and events designed to help you meet other guests. Check the schedule on the noticeboards at each property 

• Access to our social and work areas and sports facilities

3.1. Fire safety

At Calido Living, your safety and wellbeing are our priority. To that end, we have surveillance and access-control measures, a maintenance team on hand to deal with any issue quickly and efficiently, and evacuation plans designed to protect you in any situation. This section explains the fire safety guidelines, which must be followed to ensure a safe environment for everyone.

• Behind your apartment's main door, and in the corridors and communal areas, you'll find plans showing the nearest evacuation route.  

• Familiarise yourself with the building during your first few days, and don't hesitate to contact our staff if you have any questions.  

• Get to know the building's access points and evacuation stairwells, and locate the nearest call points and fire extinguishers to your unit in case you need to raise the evacuation alarm in an emergency. 

• Always keep access points and emergency exits clear. 

• Report any anomaly you notice to the reception staff.  

• Finally, make sure you know the assembly point in the event of an evacuation, and ask our staff if you have any doubts. In Valdebebas it is leaving the main entrance, turn right, follow the street and cross over to the park, which is just a few metres away on Calle Fernando de Higueras. 

What to do if the evacuation alarm sounds? 

• Do not use the lifts 

• Head to the assembly point and follow the staff's instructions 

• If you have left the building, do not attempt to re-enter until a member of staff or the fire brigade has given you permission 

What to do if the evacuation alarm sounds? 

• Do not use the lifts 

• Head to the assembly point and follow the staff's instructions 

• If you have left the building, do not attempt to re-enter until a member of staff or the fire brigade has given you permission 

We carry out evacuation tests and drills throughout the year, so if the situation arises, please cooperate with our staff at all times and follow their instructions. 

Tampering with the fire detection and extinguishing installations is strictly prohibited. This is a punishable offence and may result in the guest being removed from the property. It may even prevent future admission to other properties within the group.

3.2. Communal areas

The communal areas at Calido Living have been designed for you to enjoy, work and relax in a comfortable and functional environment. Below, you'll find a location plan for each space, which will help you find your way easily around the property and make the most of all the areas available during your stay.

• Reception
• Coworking
• Calido Club
• Garden
• Cinema
• Meeting room
• Gastro club: by reservation, at an additional cost. A space designed for preparing meals and hosting guests. 
• Games room
• Technogym
• Zen room: a space dedicated to workshops or guided activities (by reservation, at an additional cost). 
• Terrace or rooftop: open from 9:00 a.m. to 11 p.m.
• Swimming pool: only during the summer season and subject to the opening hours displayed in the pool area.
• Padel: by reservation, at an additional cost. 
• Basketball
• Pet spa for looking after your pets, equipped with showers and a drying area. Located on the lower ground floor (level 3).
• Laundry: self-service. Located on floors 2 and 5.

General services: 

Vending and coffee machines: enjoy our social areas while having a coffee or a snack from our smart fridges, located near the reception area. 

Cleaning service: at Calido Living we offer a cleaning service every 14 days. During the clean, the bed linen and towels will be replaced, ensuring a fresh and tidy environment. 

You can also book additional cleaning sessions for a cost of €30 per one-off session, or subscribe to a weekly cleaning service for an additional cost of €45 per month.

How to prepare your accommodation unit for cleaning:

✔ Make sure the floor and the bed are clear of objects and belongings. 

✔ Provide access to the areas to be cleaned so you can make the most of the service. 

Important: kitchens are excluded from the cleaning service. Washing-up, rubbish and the upkeep of this area are the guest's responsibility.

Self-service laundry:

At Calido Living you'll find a self-service laundry room with washing machines and dryers available 24/7, so you can manage your washing without having to leave the property. Below, we explain how to use them:

1. Download the app, appWash by Miele, register and top up your balance.

2. From the app you'll be able to search for available machines and reserve them. 

3. Load the selected machine with your washing, choose the wash or dry programme you need and pay via the app to start the selected programme. The wash service, with detergents included, costs €3.5 and the dry programme €2.

Maintenance service:

It's very important to us that any maintenance issue you raise is resolved quickly and with the utmost care. 

Report any issue to our team at reception or by phone or WhatsApp: Valdebebas +34 ‎624 958 902.

Internet

You have high-speed Wi-Fi throughout the building, so you can always stay connected. Connectivity is provided by our internet supplier, WiFirst.

How do you connect to the private Wi-Fi network?

All you have to do is connect to the Calido_Residentes network using the access code on the sticker behind your apartment door. 

Our RAN technology lets you recreate the same connection experience as at home. We create a secure connection bubble for each room so you can connect several devices on the same private network (speakers, Chromecast, games console, printer, etc.)

Please note that you can only connect 5 devices simultaneously per unit. 

If you have any issue with the service, you can get in touch through the following options: 

• Via the chat at the following link 

• By contacting WiFirst's 24/7 Customer Service on +34 624 787 195 or +34 91 949 92 07 

Post and parcels:

We want receiving your parcels to be easy and secure. We work with Parcels Safe Place, which guarantees personalised, hassle-free deliveries. 

All you have to do is make sure you enter your new address, stating your unit number. During check-in, our reception team will register you for the parcel service, and when you receive a parcel, you'll get an email notification with an access code so you can enter the parcel room. 

You can find more information about the parcel service here.

Loan items

At Calido Living we provide a selection of loan items designed to make your stay even more comfortable and enjoyable.  

You can borrow, free of charge and for a maximum of 30 minutes, items such as irons, ironing boards and cordless vacuum cleaners, as well as sports equipment including a padel racket kit with ball (for properties with a padel court), and a table tennis kit. 

This service is designed to give you occasional access to everything you need, in a practical and straightforward way. All you have to do is request the items and use them within the set time, helping ensure that all guests can enjoy these resources on equal terms.

Parking

Calido Living has limited parking options for vehicles. If you need parking, please don't hesitate to get in touch with our accommodation team to secure your space and complete the additional payment for this service. You can check our rates at reception. 

We have covered parking available by the day or by the month, with chargers for electric vehicles. 

Cycling is a great way to exercise and a cheap, fun way to explore the area. You can bring your bike to Calido Living, where you can store it at no additional cost in the designated area of our car park. Alternatively, you can take advantage of our bike rental programme.

We recommend that you buy several bike locks and secure the frame and both wheels to the bike rack. Storing bikes or electric scooters in the accommodation units is not permitted. 

We accept no responsibility for the loss of or damage to bikes or vehicles parked in the designated parking area for them. In the unlikely event of theft, report it to the police and contact our team.

3.3. Your apartment

In this section you'll find all the information you need about the different types of units at Calido Living, as well as the most important points to bear in mind for each one. We'll explain details about their equipment, layout, capacity and special features, so you can enjoy your stay in comfort and make the most of your time with us. 

Studios:

Discover the perfect combination of design and functionality, ideal for those looking for a comfortable, bright and worry-free stay. 
 
This cosy space has been designed to offer comfort and practicality in every detail. With an open-plan design, the studio features a sleeping area with a double fold-down bed (135x200 cm), a work area ideal for everyday use that includes a desk and 2 chairs, and a kitchen with an under-counter fridge/freezer, microwave and induction hob. It has a double sofa and a 43” TV. A full bathroom with a spacious shower. And, plenty of storage solutions. Its large windows let natural light flood in, creating a warm and welcoming atmosphere.

1-bedroom apartments:

Comfort and functionality with a separate sleeping area. 

Enjoy a cosy apartment, designed for those looking for the perfect balance between comfort and practicality. With a contemporary style and an excellent layout, this one-bedroom apartment with a separate sleeping area offers you the ideal setting to rest, work and enjoy your daily routine. Fold-down bed measuring 150x200 cm. 

A spacious living room with a seating area (including a double sofa, a TV unit and a 43” TV) and a dining area (a table and 2 chairs), which integrates perfectly with a kitchen fitted with all the necessary appliances (microwave with grill, integrated fridge-freezer combi, induction hob). A full bathroom with a spacious shower. And, plenty of storage solutions. Large windows that let in plenty of natural light, adding brightness and creating a welcoming atmosphere. 

Some layouts are available with a terrace or patio. Dog-friendly units are only available in the patio units designated for that purpose. 

Instruction manuals: 

• Microwave Instruction manual 
• 43” TV Instruction manual 
• Ceramic hob Instruction manual 
• Extractor hood: Remember that the cooker extractor must be kept switched on whenever you cook, to prevent smoke or steam from setting off the fire alarm. Turn it on before you start cooking and make sure you keep it clean and free of grease, as a build-up can increase the risk of fire. This way, you not only prevent false alarms but also keep your unit fresh and safe. Instruction manual.
• Under-counter fridge-freezer Instruction manual
• Combi fridge for the 1-bedroom apartments Instruction manual 

Initial inventory check of your unit:

Via the QR code behind your unit's door, you'll find a link to the inventory verification form for your unit. You'll also receive an email after completing your check-in with the same link. 

IMPORTANT: you have a 48-hour window to report any issue detected after the initial inspection of your accommodation unit. If you notice anything that requires the attention of the maintenance team, please note it on this form.  

During your stay, we'll resolve any issue that arises through the proper use of the facilities. 

In the event of any damage caused, whether deliberately or accidentally, by negligent use on the part of the guest, we'll put it right and charge you the corresponding cost of the repair/replacement. This amount must be paid immediately at the time it is reported. 

Electricity

Our mission is to contribute to a greener world through our spaces. We believe that every action, however small it may seem, adds up, and that together we can have a positive impact on the environment. 

All our accommodation units are fitted with electrical isolators. Remember that to switch on the electricity you'll need to place your Calido access card in the card holder next to the entrance door.

Switch off lights and devices when you don't need them. Make the most of natural light. 

What to do if you lose power? 

1. Check the switches on your unit's electrical panel. Make sure they are all in the correct position. 

2. If the problem persists, contact our accommodation team.  

Air conditioning and heating

All accommodation units are equipped with air conditioning and heating units, depending on the season. You can adjust the temperature via the control panel in your unit, always within the parameters set by the Regulation on Thermal Installations in Buildings (RITE). 

Mindful use of the heating and air conditioning systems is key to efficient energy consumption. Set the temperature to comfortable but responsible levels: 21°C in winter and 24°C in summer are usually ideal. Remember that if you open the window, the AC system will switch off automatically. 

Think before you flush 

Remember! Only toilet paper should be flushed down the toilet. Flushing other non-organic waste, such as wet wipes, sanitary products or cotton pads, can cause serious problems, such as blockages and drainage failures, sewage backing up into the building, or damage to the water pumps that can lead to overflows. What's more, this waste contributes to the pollution of oceans, beaches and waterways. 

At Calido Living we're committed to caring for the environment and to keeping a clean, safe setting for everyone. That's why we promote responsible habits that benefit both our shared wellbeing and have a positive impact beyond your stay. 

To keep our drainage systems in good working order, please remember that unsuitable items must not be flushed down the toilet. Failure to comply with this rule may result in additional charges. 

Hot water 

Hot water is available 24 hours a day so you can enjoy a comfortable shower at any time. If you have any problem with the supply, let our team know immediately.

Reduce water consumption  

Water is a precious resource, and looking after it is in our hands. Turn off the tap while you brush your teeth, wash up or carry out any activity that doesn't need a constant flow. If you use a kettle, only boil as much water as you need. Every drop counts, and together we can avoid waste. Report any leaks and reuse water where possible. 

Recycling 

At Calido Living we care about the environment we live in and we want to contribute actively to looking after it. We know you do too, which is why you'll find recycling and rubbish bins in your unit to help you manage waste correctly and adopt more sustainable habits. 

To recycle correctly, we recommend emptying containers and giving them a quick rinse before disposing of them, as well as separating glass properly by placing bottles and jars in the corresponding bin. Please note that items such as broken glass and light bulbs should not be recycled, and that any object without a recycling label should be disposed of in the general rubbish bin. 

Likewise, there are certain types of waste that are not recyclable and require specific handling, such as batteries, small appliances, electrical devices, food scraps, polystyrene and sanitary products. 

With small gestures, together we can reduce our environmental impact and make Calido Living a more responsible and sustainable space. 

Waste management 

Please take your rubbish out daily to the designated bins. Keeping communal spaces clean and tidy is essential to ensuring a pleasant environment for all guests. 

Important note: remember to sort waste correctly, following local recycling rules. 

Plastic / organic / non-recyclable bins: please ask at reception for the location of the rubbish bins.

The glass and paper bins are located outside the building, on the corner of Carlos Fernández Casado Street and Fernando Higueras Street.

Think green

• Every small gesture counts when it comes to looking after the planet, even in your day-to-day life at Calido Living. By choosing second-hand clothing or electronic devices, or shopping at charity shops, you reduce the environmental impact of mass production and, along the way, you might find unique pieces at incredible prices. 

• Look after your clothes by washing them in cold water; today's detergents work just as well without high temperatures, saving energy and prolonging the life of your clothes. Avoid plastic bags and opt for reusable bags for your shopping, ideal for carrying food, books or even a laptop. 

• Choose sustainable mobility options: use public transport, walk or car-share to reduce your carbon footprint, and whenever you can, take the stairs; as well as helping the planet, you'll improve your health! 

• Respect and look after green spaces: keep communal areas clean and, if you can, plant and tend to greenery in your surroundings. 

• With small gestures we can build a more sustainable world together. Thank you for being part of Calido Living and contributing to a greener future! 

3.4. How do you pay for your hotel accommodation services?

1. You'll need to complete payment for your first month before checking in. A charge will be made to the card you have designated (we only accept VISA or Mastercard). 

2. The remaining monthly payments will be charged automatically to the card provided between the 1st and 3rd of each month.  

3. Should a charge be returned, an administrative fee of €30 per incident will apply. 

4. In the event of non-payment, and following notification from the accommodation team, access to the unit may be temporarily restricted until the outstanding payment is settled. 

3.5. The neighbourhood

We've prepared an Valdebebas area guide for you, so you can discover everything the area has to offer and help you settle in during your stay at Calido Valdebebas.

4. Check-out

We're always sad to see our guests leave, but we know that every temporary accommodation agreement comes to an end at some point. 

Please remember that your unit must be cleared of belongings before 3:00 p.m. midday. 

Make sure the unit is left clean and tidy before you leave, and return your access card to reception to avoid unnecessary charges. 

Charges will only apply if additional cleaning is needed to return the unit to the state it was in at the start of your stay. 

If you need to leave later than 3:00 p.m., please contact reception to check availability and complete the corresponding additional payment. 

If you leave any belongings behind in the accommodation unit after your departure, the accommodation team will notify you by email and will keep your belongings for a period of 48 hours for collection. After this period, the property accepts no responsibility for their condition or safekeeping. 

Indicative costs in the event of damage: 

Below, we provide a summary of the charges for damage to items or additional cleaning required as a result of a guest's behaviour. Only charges for excessive cleaning or redecorating, beyond normal wear and tear, will be applied. All charges for damage will be calculated based on the cost of the materials, parts and labour needed to repair or replace the item. 

Furniture and appliances:

The following prices are estimates. Should any damage occur, the accommodation team will find the most efficient solution and document the process so we can give you all the information transparently. 

• Oven/Microwave – €290 
• Extractor hood – €150 
• Induction hob – €220 
• Fridge/freezer – €450 
• Sink – €110 
• Sink tap – €90 
• Upper kitchen unit – €190 
• Lower kitchen unit – €110 
• Tall kitchen unit – €230 
• Kitchen worktop – €600 
• Kitchen plinth – €220 
• Kitchen unit with 3 drawers – €290 
• Recycling bins – €120 
• Shelving unit – €180 
• Picture ledge shelf – €60 
• Sofa – €700 
• Sofa side table – €170 
• Floor lamp – €200 
• Pouffe – €160 
• Wall hooks – €50 
• Table – €250 
• Chairs – €80 
• TV – €490 
• TV bracket – €70 
• TV unit – €450 
• Curtains – €350 
• Wardrobe – €690 
• Wall-mounted reading lamp – €80 
• Headboard – €290 
• Bed – €600 
• Mattress – €590 
• Mattress protector – €60 
• Bedside table – €390 
• Full-length mirror – €150 
• Bathroom mirror – €100 
• Bathroom vanity unit – €240 
• Washbasin – €90 
• Washbasin tap – €50 
• Toilet – €290 
• Shower tray – €180 
• Shower screen – €220 
• Shower tap – €90 
• Bathroom hooks – €50 
• Toilet roll holder – €40 
• Shower shelf – €30 

Cleaning 

• General cleaning of 1-bedroom apartment – €90 
• General cleaning of studio – €70 
• Kitchen cleaning – €50 
• Waste collection (per bag) – €20 
• Bathroom cleaning – €50 
• Redecorating 
• Walls – €80 
• Ceiling – €100 

Other 

• Replacement of lost or damaged bed linen – €120 
• Replacement of lost or damaged towels – €60 
• Recessed ceiling light fittings – €40 
• Switches and sockets – €30 
• Smoke detectors – €90 
• Replacement of lost keys – €20 

5. House rules

In order to ensure the smooth running of the Property, all guests commit in writing, when signing the hotel accommodation services agreement, to comply with the house rules. 

Regarding upkeep and maintenance 

• Cleaning: The Guest must allow access to the cleaning staff at the established times and under the established conditions. 

• Repairs and maintenance: 

  • Inform the accommodation team of any damage or breakdown.

  • Allow access to authorised technicians. 

  • The manager may carry out notified periodic inspections.

  • Repairs for faults attributable to the guest will be invoiced to them.

• Liability for damage:

  • The guest will be liable for any damage they cause to the property, to third parties or within the accommodation unit.

  • The guest must report any risks or irregularities as soon as they become aware of them. 

  • The guest will be liable for the actions of their visitors. 

  • The property is not liable for damage resulting from failure to comply with the rules.

• Works and alterations: no alterations, building works or modifications are permitted in any part of the property.

Guest obligations

• Comply with the Property's rules and regulations. 

• Pay on time and in the correct manner. 

• Keep the accommodation unit in good condition, without alterations. 

• Do not cause or allow nuisance to other guests. 

• Take responsibility for their personal cleanliness, rubbish and recycling. 

• Take responsibility for the actions of their visitors. 

• A maximum of 2 non-overnight guests per unit is permitted 

• For a visitor to stay overnight in the building, it's important that the unit's maximum occupancy and the booking conditions allow it. 

• If you wish to organise an event with more than 2 non-overnight guests, you must book any of the spaces available at the property and obtain confirmation from the management team (this service will carry an additional charge depending on the space and subject to availability). 

• Visitors may not use the sports areas and swimming pool (where available), the gym or the coworking area. 

• Do not commit or allow any crime, harassment or intimidation, whether towards other guests or building employees. 

• Do not make disruptive noise between 21:00 and 08:00. 

• Do not carry out any act that could invalidate the insurance or increase its premium. 

• The use of gas heaters, paraffin heaters or candles is prohibited. 

• Do not display flags or objects with political, sporting or offensive messages. 

• Do not use appliances other than those provided without the Manager's permission. 

• Do not tamper with fire safety equipment or obstruct evacuation routes. Any tampering will be penalised with the cost of repair or replacement, and the guest may be removed from the Property and/or barred from accessing any other Calido Living Property. 

• Do not open windows beyond the permitted limit except in an emergency. 

• Smoking is prohibited throughout the building. 

• Bikes are only allowed in the designated areas. Storing them inside the accommodation units is prohibited. 

• Secure doors and windows when leaving the accommodation unit unoccupied. If you're away for more than 7 days, let reception know. 

• Hanging out washing on the balconies is prohibited. 

Pets

One pet/companion animal (dogs only) is permitted, at a monthly cost shown in the rates published on the booking engine. 

The Guest is responsible at all times for the legal obligations (i.e. administrative and health-related) that come with keeping animals as pets. 

Pets must be microchipped, and this must be evidenced at reception. 

In order to carry out the cleaning and/or maintenance service properly on the set day and time, pets may not be left alone in the accommodation unit. 

We've put together some house rules for pets, which you can find at the following LINK.

Madrid is a pet-friendly city, offering a wide variety of options for enjoying time with your dog. Whether in its parks, cafés, restaurants or pet-friendly shops, you'll always find somewhere that welcomes you and your pet. 

6. Useful contacts

Healthcare

Non-urgent health matters are handled by Primary Care doctors, managed by the Social Security system (SS). To be seen in Primary Care, you normally need to be registered with a Health Centre (CS), so we recommend doing this within the first week of your arrival. You can register at the town hall and then go to the Health Centre (CS). To find the names and addresses of the medical centres, you can visit the following link: Health Centres in Madrid. Registration at the Health Centre is free for those entitled to the public healthcare system. 

Nearest Health Centre  

• Lemon Dental
• C. Josefina Aldecoa, 8
• 28050 Valdebebas, Madrid 
• +34 677 99 71 98

Nearest vet  

• Clínica Valdepet  
• Av. Manuel Fraga Iribarne, 35  
• 28050 Valdebebas, Madrid
• +34 91 121 24 00 

Other useful contacts:  

• Emergencies 112  
• Local Police +34 91 490 40 70  
• National Police 091  
• Guardia Civil 062  
• Municipal Information 010  
• Gender-based Violence 016  
• Suicide Prevention Helpline 024  
• Taxis +34 91 371 21 31  

Nearby medical resources: We can give you guidance on the nearest healthcare services and the options available in the area. 

You're not alone. If at any point you need support, you can count on us. 

In Spain, the public healthcare system offers high-quality services, but it is primarily geared towards registered guests. If you're already a Spanish resident and have your health card, you can see a GP at the health centre assigned according to your address. 

However, for those who cannot register, such as international guests who are not registered on the municipal roll (empadronamiento), we recommend taking out private medical insurance. 

There are several insurers in Spain that offer comprehensive medical cover at competitive prices. Some of the most recommended options are: 

• Sanitas: With an extensive network of associated clinics and hospitals. 

• Adeslas: Offers plans tailored to students and foreign residents. 

We suggest getting in touch with these companies to choose the option that best suits your needs. 

If you already have residency in Spain, make sure you obtain your European Health Insurance Card (EHIC) before arriving in Spain. With this card, you can access the public healthcare system in the event of emergencies and other basic needs. Apply for it via the following link: Apply for the European Health Insurance Card (EHIC). 

In Spain, pharmacies are the first point of contact when you need advice on minor health problems. Pharmacists can guide you on the next steps: from taking an over-the-counter medicine to going to your nearest health centre if necessary. 

With your convenience in mind, we've prepared interactive maps where you can find the pharmacies nearest to your location: Map 

If you need hospital care, we've marked on our interactive maps the largest hospitals in your area that operate 24 hours a day. 

Centres nearest to your location can be found in the useful contacts section at the end of this guide.

7. Suggestions and complaints

At Calido Living, we respond to the needs of our guests and are committed to providing a professional service to all our customers. We welcome comments and complaints, as they are essential to improving our services. When something isn't right, we need you to let us know; this helps us raise our standards. 

If you have a complaint, we kindly ask you to submit it in writing, including as much detail as possible. We'll respond within the timescales set out below: 

To begin with, address your complaint to the property's General Manager. You can hand it in in person or send it by email. 

If you prefer, you can also send your written complaint to atencioncliente@calido-living.com.  

What happens next?

We'll send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. 

1. We'll investigate your complaint. This will normally be done by the Community's General Manager, who will review your file and speak with the member of staff who dealt with you. We'll send you a formal written outcome of our investigation within 15 working days of sending the acknowledgement letter. 

2. If, at this point, you're still not satisfied, contact us again and we'll arrange another review by a senior member of our team. 

3. We'll write to you within 15 working days of receiving your review request, confirming our final opinion on the matter. 

4. If, after the final stage of the internal complaints procedure (or once more than 8 weeks have passed since you submitted the complaint) you're still not satisfied, you can submit a Complaint Form at your Local Information Office (O.M.I.C.) or at the General Consumer Office of your Autonomous Community. This will initiate a mediation process with us to reach a satisfactory outcome for both parties. 

Municipal Consumer Information Offices (OMIC) 

Directorate-General for Consumer Affairs
 

Confidentiality 

All complaints will be treated confidentially, although enquiries may need to be made to investigate the matters that are the subject of the complaint. The effectiveness of any complaints procedure depends on Calido Living being able to gather adequate information from the parties involved in order to investigate the matter properly. For this reason, anonymous complaints will not be dealt with.

Harassment 

Calido Living aims to create accommodation that is free of harassment and that protects the dignity of guests and staff, regardless of their gender, sexual orientation, race or ethnicity, religion or disability status. We take sexual, racial or personal harassment very seriously, and all customers and staff must comply with the policy in this area. Guests who believe they are experiencing harassment during their stay are advised to report it to their community's General Manager. 

Protecting your personal information 

Calido Living is committed to protecting and respecting the privacy of all parties it comes into contact with. You have various rights and protections under the Data Protection Act and Regulation. Since 25 May 2018, this has been regulated across all EU Member States through the introduction of the General Data Protection Regulation (GDPR). For more information and to read our full Privacy Notice, visit our website here. 

Social media: 

To keep you informed and connected with Calido at all times, we invite you to follow us on our social media. Through it, we share news, events, recommendations and tips to help you make the most of your stay. Follow us and keep up to date with our latest news! 

Instagram            TikTok      Youtube           LinkedIn 

Whatsapp Channel Calido Valdebebas

Host Guide: Las Tablas
Welcome to the Calido Host Guide. Here, you'll find everything you need to enjoy a home full of comfort, design, and functionality. Donwload the document now and keep it handy whenever you need it.

INDEX

1. Welcome to Calido Las Tablas
2. Planning your arrival
3. Your stay at Calido
   1. Fire safety.
   2. Communal areas and general services.
   3. Your apartment.
   4. How do you pay for your hotel accommodation services?
   5. The neighbourhood.
4. Check-out
5. House rules
6. Useful contacts
7. Suggestions and complaints
    

1. Welcome to Calido Las Tablas

We’re delighted to welcome you to Calido Las Tablas! Our hotel is strategically located in Las Tablas and combines comfort with ease of access. Situated close to shopping centres and business districts, and with excellent transport links, it offers the ideal setting for both short and long stays.

This guide is intended for guests staying 30 nights or more. It has been designed to give you all the information you need before, during and after your arrival. Here you'll find details about the property's services and rules, as well as recommendations to make the most of your stay. 

For stays of fewer than 30 nights, you can find useful information in the services directory available via the QR code on the door of your unit. 

Our contact details

LAS TABLAS

C. de Castiello de Jaca, 1
28050 Madrid
lastablas@calido-living.com 

+34 624 787 195 

Reception 8:00 a.m.–10:00 p.m.
Concierge 10:00 p.m. – 8:00 a.m.

2. Planning your arrival

You'll find your unit furnished, with bed linen and towels provided. All you need to bring is your clothing, personal items and/or decorative pieces, along with anything you need to prepare and serve your meals. If required, you can add a basic kitchen pack during the booking process or at the property's reception on arrival. 

We also recommend bringing extra coat hangers, personal toiletries and anything else you consider essential during your stay. 

You'll be able to check in from 15:00. If you arrive earlier, we can store your luggage until your unit is ready so you can enjoy our communal areas in the meantime. 

How to get here

Public transport: Metro L10 Las Tablas

If you need access to the car park, please let us know on arrival. 

3. Your stay at Calido

Your stay at Calido Living is designed to make you feel comfortable from the very first moment, with the flexibility and practicality you need day to day.  

You'll enjoy accommodation units in a 1* aparthotel, fully furnished, with services included and communal areas designed to make resting, working and socialising easy. More than just accommodation, Calido Living is a space where everything is set up to give you a simple, functional and worry-free experience, whether you're staying a few weeks or for a longer period.

What does your hotel accommodation service include?

• 24-hour reception/concierge service 

• Water, electricity and high-speed Wi-Fi 

• Air conditioning and heating 

• Maintenance and cleaning service (bed linen and towels incl.) 

• The option to arrange parking in the same building 

• Access to our Calido Life programme: a programme of activities and events designed to help you meet other guests. Check the schedule on the noticeboards at each property 

• Access to our social and work areas and sports facilities

3.1. Fire safety

At Calido Living, your safety and wellbeing are our priority. To that end, we have surveillance and access-control measures, a maintenance team on hand to deal with any issue quickly and efficiently, and evacuation plans designed to protect you in any situation. This section explains the fire safety guidelines, which must be followed to ensure a safe environment for everyone.

• Behind your apartment's main door, and in the corridors and communal areas, you'll find plans showing the nearest evacuation route.  

• Familiarise yourself with the building during your first few days, and don't hesitate to contact our staff if you have any questions.  

• Get to know the building's access points and evacuation stairwells, and locate the nearest call points and fire extinguishers to your unit in case you need to raise the evacuation alarm in an emergency. 

• Always keep access points and emergency exits clear. 

• Report any anomaly you notice to the reception staff.  

• Finally, make sure you know the assembly point in the event of an evacuation, and ask our staff if you have any doubts. In Las Tablas in the park on Calle Villaba, situated opposite the rear of the building.

What to do if the evacuation alarm sounds? 

• Do not use the lifts 

• Head to the assembly point and follow the staff's instructions 

• If you have left the building, do not attempt to re-enter until a member of staff or the fire brigade has given you permission 

What to do if the evacuation alarm sounds? 

• Do not use the lifts 

• Head to the assembly point and follow the staff's instructions 

• If you have left the building, do not attempt to re-enter until a member of staff or the fire brigade has given you permission 

We carry out evacuation tests and drills throughout the year, so if the situation arises, please cooperate with our staff at all times and follow their instructions. 

Tampering with the fire detection and extinguishing installations is strictly prohibited. This is a punishable offence and may result in the guest being removed from the property. It may even prevent future admission to other properties within the group.

3.2. Communal areas

The communal areas at Calido Living have been designed for you to enjoy, work and relax in a comfortable and functional environment. Below, you'll find a location plan for each space, which will help you find your way easily around the property and make the most of all the areas available during your stay.

• Reception
• Coworking
• Calido Club: 11:00 a.m. - 11:00 p.m.
• Garden
• Meeting room 
• Games room: open from 9:00 a.m. to 9:00 p.m.
• Technogym
• Zen room: a space dedicated to workshops or guided activities (by reservation, at an additional cost). 
• Swimming pool: only during the summer season and subject to the opening hours displayed in the pool area.
• Pet spa for looking after your pets, equipped with showers and a drying area. Located on the lower ground floor (level -1).
• Laundry: self-service.
• Ven·Go: smart supermarket. 

General services: 

Vending and coffee machines: enjoy our social areas while having a coffee or a snack from our smart fridges, located near the reception area. 

Ven·Go: we've set up a smart supermarket so you can do your shopping without having to leave the property. At Ven·Go you'll find all the essentials – you enjoy your stay and we'll take care of the rest. 

Cleaning service: at Calido Living we offer a cleaning service every 14 days. During the clean, the bed linen and towels will be replaced, ensuring a fresh and tidy environment. 

You can also book additional cleaning sessions for a cost of €30 per one-off session, or subscribe to a weekly cleaning service for an additional cost of €45 per month.

How to prepare your accommodation unit for cleaning:

✔ Make sure the floor and the bed are clear of objects and belongings. 

✔ Provide access to the areas to be cleaned so you can make the most of the service. 

Important: kitchens are excluded from the cleaning service. Washing-up, rubbish and the upkeep of this area are the guest's responsibility.

Self-service laundry:

At Calido Living you'll find a self-service laundry room with washing machines and dryers available 24/7, so you can manage your washing without having to leave the property. Below, we explain how to use them:

1. Download the app, appWash by Miele, register and top up your balance.

2. From the app you'll be able to search for available machines and reserve them. 

3. Load the selected machine with your washing, choose the wash or dry programme you need and pay via the app to start the selected programme. The wash service, with detergents included, costs €3.5 and the dry programme €2.

Maintenance service:

It's very important to us that any maintenance issue you raise is resolved quickly and with the utmost care. 

Report any issue to our team at reception or by phone or WhatsApp: Las Tablas +34 624 264 408 

Internet

You have high-speed Wi-Fi throughout the building, so you can always stay connected. Connectivity is provided by our internet supplier, WiFirst.

How do you connect to the private Wi-Fi network?

All you have to do is connect to the Calido_Residentes network using the access code on the sticker behind your apartment door. 

Our RAN technology lets you recreate the same connection experience as at home. We create a secure connection bubble for each room so you can connect several devices on the same private network (speakers, Chromecast, games console, printer, etc.)

Please note that you can only connect 5 devices simultaneously per unit. 

If you have any issue with the service, you can get in touch through the following options: 

• Via the chat at the following link 

• By contacting WiFirst's 24/7 Customer Service on +34 624 787 195 or +34 91 949 92 07 

Post and parcels:

We want receiving your parcels to be easy and secure. We work with Parcels Safe Place, which guarantees personalised, hassle-free deliveries. 

All you have to do is make sure you enter your new address, stating your unit number. During check-in, our reception team will register you for the parcel service, and when you receive a parcel, you'll get an email notification with an access code so you can enter the parcel room. 

You can find more information about the parcel service here.

Loan items

At Calido Living we provide a selection of loan items designed to make your stay even more comfortable and enjoyable.  

You can borrow, free of charge and for a maximum of 30 minutes, items such as irons, ironing boards and cordless vacuum cleaners, as well as sports equipment including a padel racket kit with ball (for properties with a padel court), and a table tennis kit. 

This service is designed to give you occasional access to everything you need, in a practical and straightforward way. All you have to do is request the items and use them within the set time, helping ensure that all guests can enjoy these resources on equal terms.

Parking

Calido Living has limited parking options for vehicles. If you need parking, please don't hesitate to get in touch with our accommodation team to secure your space and complete the additional payment for this service. You can check our rates at reception. 

We have covered parking available by the day or by the month, with chargers for electric vehicles. 

Cycling is a great way to exercise and a cheap, fun way to explore the area. You can bring your bike to Calido Living, where you can store it at no additional cost in the designated area of our car park. Alternatively, you can take advantage of our bike rental programme.

We recommend that you buy several bike locks and secure the frame and both wheels to the bike rack. Storing bikes or electric scooters in the accommodation units is not permitted. 

We accept no responsibility for the loss of or damage to bikes or vehicles parked in the designated parking area for them. In the unlikely event of theft, report it to the police and contact our team.

3.3. Your apartment

In this section you'll find all the information you need about the different types of units at Calido Living, as well as the most important points to bear in mind for each one. We'll explain details about their equipment, layout, capacity and special features, so you can enjoy your stay in comfort and make the most of your time with us. 

Studio and Double Studio Apartments

Discover the perfect blend of design and functionality, ideal for those seeking a comfortable, light-filled and carefree stay.

This cosy space has been designed to offer comfort and practicality in every detail. With an open-plan layout, the studio features a sleeping area with a fold-out double bed (135x200 cm), a work area perfect for day-to-day life including a desk and two chairs, and a kitchen with an under-counter fridge-freezer, a microwave and an induction hob. It has a double sofa bed and a 43-inch TV. There is a fully equipped bathroom with a spacious shower, as well as plenty of storage space. Its large windows allow natural light to flood the room, creating a warm and welcoming atmosphere.

Instruction manuals: 

• Microwave Instruction manual 
• 43” TV Instruction manual 
• Ceramic hob Instruction manual 
• Extractor hood: Remember that the cooker extractor must be kept switched on whenever you cook, to prevent smoke or steam from setting off the fire alarm. Turn it on before you start cooking and make sure you keep it clean and free of grease, as a build-up can increase the risk of fire. This way, you not only prevent false alarms but also keep your unit fresh and safe. Instruction manual.
• Under-counter fridge-freezer Instruction manual
• Combi fridge for the 1-bedroom apartments Instruction manual 

Initial inventory check of your unit:

Via the QR code behind your unit's door, you'll find a link to the inventory verification form for your unit. You'll also receive an email after completing your check-in with the same link. 

IMPORTANT: you have a 48-hour window to report any issue detected after the initial inspection of your accommodation unit. If you notice anything that requires the attention of the maintenance team, please note it on this form.  

During your stay, we'll resolve any issue that arises through the proper use of the facilities. 

In the event of any damage caused, whether deliberately or accidentally, by negligent use on the part of the guest, we'll put it right and charge you the corresponding cost of the repair/replacement. This amount must be paid immediately at the time it is reported. 

Electricity

Our mission is to contribute to a greener world through our spaces. We believe that every action, however small it may seem, adds up, and that together we can have a positive impact on the environment. 

All our accommodation units are fitted with electrical isolators. Remember that to switch on the electricity you'll need to place your Calido access card in the card holder next to the entrance door.

Switch off lights and devices when you don't need them. Make the most of natural light. 

What to do if you lose power? 

1. Check the switches on your unit's electrical panel. Make sure they are all in the correct position. 

2. If the problem persists, contact our accommodation team.  

Air conditioning and heating

All accommodation units are equipped with air conditioning and heating units, depending on the season. You can adjust the temperature via the control panel in your unit, always within the parameters set by the Regulation on Thermal Installations in Buildings (RITE). 

Mindful use of the heating and air conditioning systems is key to efficient energy consumption. Set the temperature to comfortable but responsible levels: 21°C in winter and 24°C in summer are usually ideal. Remember that if you open the window, the AC system will switch off automatically. 

Think before you flush 

Remember! Only toilet paper should be flushed down the toilet. Flushing other non-organic waste, such as wet wipes, sanitary products or cotton pads, can cause serious problems, such as blockages and drainage failures, sewage backing up into the building, or damage to the water pumps that can lead to overflows. What's more, this waste contributes to the pollution of oceans, beaches and waterways. 

At Calido Living we're committed to caring for the environment and to keeping a clean, safe setting for everyone. That's why we promote responsible habits that benefit both our shared wellbeing and have a positive impact beyond your stay. 

To keep our drainage systems in good working order, please remember that unsuitable items must not be flushed down the toilet. Failure to comply with this rule may result in additional charges. 

Hot water 

Hot water is available 24 hours a day so you can enjoy a comfortable shower at any time. If you have any problem with the supply, let our team know immediately.

Reduce water consumption  

Water is a precious resource, and looking after it is in our hands. Turn off the tap while you brush your teeth, wash up or carry out any activity that doesn't need a constant flow. If you use a kettle, only boil as much water as you need. Every drop counts, and together we can avoid waste. Report any leaks and reuse water where possible. 

Recycling 

At Calido Living we care about the environment we live in and we want to contribute actively to looking after it. We know you do too, which is why you'll find recycling and rubbish bins in your unit to help you manage waste correctly and adopt more sustainable habits. 

To recycle correctly, we recommend emptying containers and giving them a quick rinse before disposing of them, as well as separating glass properly by placing bottles and jars in the corresponding bin. Please note that items such as broken glass and light bulbs should not be recycled, and that any object without a recycling label should be disposed of in the general rubbish bin. 

Likewise, there are certain types of waste that are not recyclable and require specific handling, such as batteries, small appliances, electrical devices, food scraps, polystyrene and sanitary products. 

With small gestures, together we can reduce our environmental impact and make Calido Living a more responsible and sustainable space. 

Waste management 

Please take your rubbish out daily to the designated bins. Keeping communal spaces clean and tidy is essential to ensuring a pleasant environment for all guests. 

Important note: remember to sort waste correctly, following local recycling rules. 

Location of the bins:

Bins for plastics, organic waste and non-recyclables are located on the ground floor, on the way to the car park.

The bins for glass and paper are located outside the building, both at the car park entrance and at the entrance via the Calido Club.

Think green

• Every small gesture counts when it comes to looking after the planet, even in your day-to-day life at Calido Living. By choosing second-hand clothing or electronic devices, or shopping at charity shops, you reduce the environmental impact of mass production and, along the way, you might find unique pieces at incredible prices. 

• Look after your clothes by washing them in cold water; today's detergents work just as well without high temperatures, saving energy and prolonging the life of your clothes. Avoid plastic bags and opt for reusable bags for your shopping, ideal for carrying food, books or even a laptop. 

• Choose sustainable mobility options: use public transport, walk or car-share to reduce your carbon footprint, and whenever you can, take the stairs; as well as helping the planet, you'll improve your health! 

• Respect and look after green spaces: keep communal areas clean and, if you can, plant and tend to greenery in your surroundings. 

• With small gestures we can build a more sustainable world together. Thank you for being part of Calido Living and contributing to a greener future! 

3.4. How do you pay for your hotel accommodation services?

1. You'll need to complete payment for your first month before checking in. A charge will be made to the card you have designated (we only accept VISA or Mastercard). 

2. The remaining monthly payments will be charged automatically to the card provided between the 1st and 3rd of each month.  

3. Should a charge be returned, an administrative fee of €30 per incident will apply. 

4. In the event of non-payment, and following notification from the accommodation team, access to the unit may be temporarily restricted until the outstanding payment is settled. 

3.5. The neighbourhood

We've prepared an Las Tablas area guide for you, so you can discover everything the area has to offer and help you settle in during your stay at Calido Alcobendas.

4. Check-out

We're always sad to see our guests leave, but we know that every temporary accommodation agreement comes to an end at some point. 

Please remember that your unit must be cleared of belongings before 15:00 midday. 

Make sure the unit is left clean and tidy before you leave, and return your access card to reception to avoid unnecessary charges. 

Charges will only apply if additional cleaning is needed to return the unit to the state it was in at the start of your stay. 

If you need to leave later than 15:00, please contact reception to check availability and complete the corresponding additional payment. 

If you leave any belongings behind in the accommodation unit after your departure, the accommodation team will notify you by email and will keep your belongings for a period of 48 hours for collection. After this period, the property accepts no responsibility for their condition or safekeeping. 

Indicative costs in the event of damage: 

Below, we provide a summary of the charges for damage to items or additional cleaning required as a result of a guest's behaviour. Only charges for excessive cleaning or redecorating, beyond normal wear and tear, will be applied. All charges for damage will be calculated based on the cost of the materials, parts and labour needed to repair or replace the item. 

Furniture and appliances:

The following prices are estimates. Should any damage occur, the accommodation team will find the most efficient solution and document the process so we can give you all the information transparently. 

• Oven/Microwave – €290 
• Extractor hood – €150 
• Induction hob – €220 
• Fridge/freezer – €450 
• Sink – €110 
• Sink tap – €90 
• Upper kitchen unit – €190 
• Lower kitchen unit – €110 
• Tall kitchen unit – €230 
• Kitchen worktop – €600 
• Kitchen plinth – €220 
• Kitchen unit with 3 drawers – €290 
• Recycling bins – €120 
• Shelving unit – €180 
• Picture ledge shelf – €60 
• Sofa – €700 
• Sofa side table – €170 
• Floor lamp – €200 
• Pouffe – €160 
• Wall hooks – €50 
• Table – €250 
• Chairs – €80 
• TV – €490 
• TV bracket – €70 
• TV unit – €450 
• Curtains – €350 
• Wardrobe – €690 
• Wall-mounted reading lamp – €80 
• Headboard – €290 
• Bed – €600 
• Mattress – €590 
• Mattress protector – €60 
• Bedside table – €390 
• Full-length mirror – €150 
• Bathroom mirror – €100 
• Bathroom vanity unit – €240 
• Washbasin – €90 
• Washbasin tap – €50 
• Toilet – €290 
• Shower tray – €180 
• Shower screen – €220 
• Shower tap – €90 
• Bathroom hooks – €50 
• Toilet roll holder – €40 
• Shower shelf – €30 

Cleaning 

• General cleaning of 1-bedroom apartment – €90 
• General cleaning of studio – €70 
• Kitchen cleaning – €50 
• Waste collection (per bag) – €20 
• Bathroom cleaning – €50 
• Redecorating 
• Walls – €80 
• Ceiling – €100 

Other 

• Replacement of lost or damaged bed linen – €120 
• Replacement of lost or damaged towels – €60 
• Recessed ceiling light fittings – €40 
• Switches and sockets – €30 
• Smoke detectors – €90 
• Replacement of lost keys – €20 

5. House rules

In order to ensure the smooth running of the Property, all guests commit in writing, when signing the hotel accommodation services agreement, to comply with the house rules. 

Regarding upkeep and maintenance 

• Cleaning: The Guest must allow access to the cleaning staff at the established times and under the established conditions. 

• Repairs and maintenance: 

  • Inform the accommodation team of any damage or breakdown.

  • Allow access to authorised technicians. 

  • The manager may carry out notified periodic inspections.

  • Repairs for faults attributable to the guest will be invoiced to them.

• Liability for damage:

  • The guest will be liable for any damage they cause to the property, to third parties or within the accommodation unit.

  • The guest must report any risks or irregularities as soon as they become aware of them. 

  • The guest will be liable for the actions of their visitors. 

  • The property is not liable for damage resulting from failure to comply with the rules.

• Works and alterations: no alterations, building works or modifications are permitted in any part of the property.

Guest obligations

• Comply with the Property's rules and regulations. 

• Pay on time and in the correct manner. 

• Keep the accommodation unit in good condition, without alterations. 

• Do not cause or allow nuisance to other guests. 

• Take responsibility for their personal cleanliness, rubbish and recycling. 

• Take responsibility for the actions of their visitors. 

• A maximum of 2 non-overnight guests per unit is permitted 

• For a visitor to stay overnight in the building, it's important that the unit's maximum occupancy and the booking conditions allow it. 

• If you wish to organise an event with more than 2 non-overnight guests, you must book any of the spaces available at the property and obtain confirmation from the management team (this service will carry an additional charge depending on the space and subject to availability). 

• Visitors may not use the sports areas and swimming pool (where available), the gym or the coworking area. 

• Do not commit or allow any crime, harassment or intimidation, whether towards other guests or building employees. 

• Do not make disruptive noise between 21:00 and 08:00. 

• Do not carry out any act that could invalidate the insurance or increase its premium. 

• The use of gas heaters, paraffin heaters or candles is prohibited. 

• Do not display flags or objects with political, sporting or offensive messages. 

• Do not use appliances other than those provided without the Manager's permission. 

• Do not tamper with fire safety equipment or obstruct evacuation routes. Any tampering will be penalised with the cost of repair or replacement, and the guest may be removed from the Property and/or barred from accessing any other Calido Living Property. 

• Do not open windows beyond the permitted limit except in an emergency. 

• Smoking is prohibited throughout the building. 

• Bikes are only allowed in the designated areas. Storing them inside the accommodation units is prohibited. 

• Secure doors and windows when leaving the accommodation unit unoccupied. If you're away for more than 7 days, let reception know. 

• Hanging out washing on the balconies is prohibited. 

Pets

One pet/companion animal (dogs only) is permitted, at a monthly cost shown in the rates published on the booking engine. 

The Guest is responsible at all times for the legal obligations (i.e. administrative and health-related) that come with keeping animals as pets. 

Pets must be microchipped, and this must be evidenced at reception. 

In order to carry out the cleaning and/or maintenance service properly on the set day and time, pets may not be left alone in the accommodation unit. 

We've put together some house rules for pets, which you can find at the following LINK.

Madrid is a pet-friendly city, offering a wide variety of options for enjoying time with your dog. Whether in its parks, cafés, restaurants or pet-friendly shops, you'll always find somewhere that welcomes you and your pet. 

6. Useful contacts

Healthcare

Non-urgent health matters are handled by Primary Care doctors, managed by the Social Security system (SS). To be seen in Primary Care, you normally need to be registered with a Health Centre (CS), so we recommend doing this within the first week of your arrival. You can register at the town hall and then go to the Health Centre (CS). To find the names and addresses of the medical centres, you can visit the following link: Health Centres in Madrid. Registration at the Health Centre is free for those entitled to the public healthcare system. 

Dentists  

Dental treatment is available through the Social Security system (SS), but it isn't always free. You can choose which dentist you wish to register with, but you must be registered before receiving treatment. To find a list of registered dentists, visit the following link: List of registered dentists.  

Nearest private dentist 

• Triple A Dental Clinic 
• 7 Calle Navarrete 
• Las Tablas  
• 28109, Madrid 
• 913 07 56 26 

Nearest vet 

• Puchol Veterinary Hospital – 24-hour emergency service  
• 8 Calle Sauceda 
• 28050, Madrid 
• +34 912 90 06 40 

Other useful contacts: 

• Emergencies 112 
• Local Police +34 91 490 40 70 
• National Police 091 
• Civil Guard 062 
• Municipal Information 010 
• Gender-Based Violence 016 
• Suicide Helpline 024 
• Taxis +34 91 371 21 31 

Nearby medical resources: We can give you guidance on the nearest healthcare services and the options available in the area. 

You're not alone. If at any point you need support, you can count on us. 

In Spain, the public healthcare system offers high-quality services, but it is primarily geared towards registered guests. If you're already a Spanish resident and have your health card, you can see a GP at the health centre assigned according to your address. 

However, for those who cannot register, such as international guests who are not registered on the municipal roll (empadronamiento), we recommend taking out private medical insurance. 

There are several insurers in Spain that offer comprehensive medical cover at competitive prices. Some of the most recommended options are: 

• Sanitas: With an extensive network of associated clinics and hospitals. 

• Adeslas: Offers plans tailored to students and foreign residents. 

We suggest getting in touch with these companies to choose the option that best suits your needs. 

If you already have residency in Spain, make sure you obtain your European Health Insurance Card (EHIC) before arriving in Spain. With this card, you can access the public healthcare system in the event of emergencies and other basic needs. Apply for it via the following link: Apply for the European Health Insurance Card (EHIC). 

In Spain, pharmacies are the first point of contact when you need advice on minor health problems. Pharmacists can guide you on the next steps: from taking an over-the-counter medicine to going to your nearest health centre if necessary. 

With your convenience in mind, we've prepared interactive maps where you can find the pharmacies nearest to your location: Map 

If you need hospital care, we've marked on our interactive maps the largest hospitals in your area that operate 24 hours a day. 

Centres nearest to your location can be found in the useful contacts section at the end of this guide.

7. Suggestions and complaints

At Calido Living, we respond to the needs of our guests and are committed to providing a professional service to all our customers. We welcome comments and complaints, as they are essential to improving our services. When something isn't right, we need you to let us know; this helps us raise our standards. 

If you have a complaint, we kindly ask you to submit it in writing, including as much detail as possible. We'll respond within the timescales set out below: 

To begin with, address your complaint to the property's General Manager. You can hand it in in person or send it by email. 

If you prefer, you can also send your written complaint to atencioncliente@calido-living.com.  

What happens next?

We'll send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. 

1. We'll investigate your complaint. This will normally be done by the Community's General Manager, who will review your file and speak with the member of staff who dealt with you. We'll send you a formal written outcome of our investigation within 15 working days of sending the acknowledgement letter. 

2. If, at this point, you're still not satisfied, contact us again and we'll arrange another review by a senior member of our team. 

3. We'll write to you within 15 working days of receiving your review request, confirming our final opinion on the matter. 

4. If, after the final stage of the internal complaints procedure (or once more than 8 weeks have passed since you submitted the complaint) you're still not satisfied, you can submit a Complaint Form at your Local Information Office (O.M.I.C.) or at the General Consumer Office of your Autonomous Community. This will initiate a mediation process with us to reach a satisfactory outcome for both parties. 

Municipal Consumer Information Offices (OMIC) 

Directorate-General for Consumer Affairs
 

Confidentiality 

All complaints will be treated confidentially, although enquiries may need to be made to investigate the matters that are the subject of the complaint. The effectiveness of any complaints procedure depends on Calido Living being able to gather adequate information from the parties involved in order to investigate the matter properly. For this reason, anonymous complaints will not be dealt with.

Harassment 

Calido Living aims to create accommodation that is free of harassment and that protects the dignity of guests and staff, regardless of their gender, sexual orientation, race or ethnicity, religion or disability status. We take sexual, racial or personal harassment very seriously, and all customers and staff must comply with the policy in this area. Guests who believe they are experiencing harassment during their stay are advised to report it to their community's General Manager. 

Protecting your personal information 

Calido Living is committed to protecting and respecting the privacy of all parties it comes into contact with. You have various rights and protections under the Data Protection Act and Regulation. Since 25 May 2018, this has been regulated across all EU Member States through the introduction of the General Data Protection Regulation (GDPR). For more information and to read our full Privacy Notice, visit our website here. 

Social media: 

To keep you informed and connected with Calido at all times, we invite you to follow us on our social media. Through it, we share news, events, recommendations and tips to help you make the most of your stay. Follow us and keep up to date with our latest news! 

Instagram            TikTok      Youtube           LinkedIn 

Whatsapp Channel Calido Las Tablas

Host Guide: Tres Cantos
Welcome to the Calido Host Guide. Here, you'll find everything you need to enjoy a home full of comfort, design, and functionality. Donwload the document now and keep it handy whenever you need it.

INDEX

1. Welcome to Calido Tres Cantos
2. Planning your arrival
3. Your stay at Calido
   1. Fire safety.
   2. Communal areas and general services.
   3. Your apartment.
   4. How do you pay for your hotel accommodation services?
   5. The neighbourhood.
4. Check-out
5. House rules
6. Useful contacts
7. Suggestions and complaints
    

1. Welcome to Calido Tres Cantos

We are delighted to welcome you to Calido Tres Cantos! Our hotel combines comfort and accessibility in the business heart of Tres Cantos. Just a few minutes’ drive from the main office parks, with direct access to the M-607 and the Cercanías commuter rail service, it offers convenient transport links for your day-to-day needs. Surrounded by green spaces, shops and restaurants, it is an ideal choice for business trips, transfers and extended stays.

This guide is intended for guests staying 30 nights or more. It has been designed to give you all the information you need before, during and after your arrival. Here you'll find details about the property's services and rules, as well as recommendations to make the most of your stay. 

Our contact details

TRES CANTOS

Ronda de la Luna, 22
28760 Tres Cantos - Madrid
trescantos@calido-living.com  
+34 643 59 79 68 

Reception: M-F: 9:00 a.m. - 9:00 p.m.

Virtual concierge
M-F: 9:00 p.m.– 9:00 a.m.
Saturday and Sunday: 24/7

2. Planning your arrival

You'll find your unit furnished, with bed linen and towels provided. All you need to bring is your clothing, personal items and/or decorative pieces, along with anything you need to prepare and serve your meals. If required, you can add a basic kitchen pack during the booking process or at the property's reception on arrival. 

We also recommend bringing extra coat hangers, personal toiletries and anything else you consider essential during your stay. 

You'll be able to check in from 3:00 p.m. If you arrive earlier, we can store your luggage until your unit is ready so you can enjoy our communal areas in the meantime. 

How to get here

Public transport: Cercanías: C4b Tres Cantos

If you need access to the car park, please let us know on arrival. 

3. Your stay at Calido

Your stay at Calido Living is designed to make you feel comfortable from the very first moment, with the flexibility and practicality you need day to day.  

You'll enjoy accommodation units in a 1* aparthotel, fully furnished, with services included and communal areas designed to make resting, working and socialising easy. More than just accommodation, Calido Living is a space where everything is set up to give you a simple, functional and worry-free experience, whether you're staying a few weeks or for a longer period.

What does your hotel accommodation service include?

• 24-hour virtual concierge

• Water, electricity and high-speed Wi-Fi 

• Air conditioning and heating 

• Maintenance and cleaning service (bed linen and towels incl.) 

• The option to arrange parking in the same building 

• Access to our Calido Life programme: a programme of activities and events designed to help you meet other guests. Check the schedule on the noticeboards at each property 

• Access to our social and work areas and sports facilities

3.1. Fire safety

At Calido Living, your safety and wellbeing are our priority. To that end, we have surveillance and access-control measures, a maintenance team on hand to deal with any issue quickly and efficiently, and evacuation plans designed to protect you in any situation. This section explains the fire safety guidelines, which must be followed to ensure a safe environment for everyone.

• Behind your apartment's main door, and in the corridors and communal areas, you'll find plans showing the nearest evacuation route.  

• Familiarise yourself with the building during your first few days, and don't hesitate to contact our staff if you have any questions.  

• Get to know the building's access points and evacuation stairwells, and locate the nearest call points and fire extinguishers to your unit in case you need to raise the evacuation alarm in an emergency. 

• Always keep access points and emergency exits clear. 

• Report any anomaly you notice to the reception staff.  

• Finally, make sure you know the assembly point in the event of an evacuation, and ask our staff if you have any doubts. In Tres Cantos is leaving via the main entrance onto the pedestrian walkway located on the street running parallel to the entrance gate.

What to do if the evacuation alarm sounds? 

• Do not use the lifts 

• Head to the assembly point and follow the staff's instructions 

• If you have left the building, do not attempt to re-enter until a member of staff or the fire brigade has given you permission 

What to do if the evacuation alarm sounds? 

• Do not use the lifts 

• Head to the assembly point and follow the staff's instructions 

• If you have left the building, do not attempt to re-enter until a member of staff or the fire brigade has given you permission 

We carry out evacuation tests and drills throughout the year, so if the situation arises, please cooperate with our staff at all times and follow their instructions. 

Tampering with the fire detection and extinguishing installations is strictly prohibited. This is a punishable offence and may result in the guest being removed from the property. It may even prevent future admission to other properties within the group.

3.2. Communal areas

The communal areas at Calido Living have been designed for you to enjoy, work and relax in a comfortable and functional environment. Below, you'll find a location plan for each space, which will help you find your way easily around the property and make the most of all the areas available during your stay.

• Reception: 09:00 a.m - 9:00 p.m.
• Coworking
• Calido Club
• Garden
• Technogym
• Pet spa for looking after your pets, equipped with showers and a drying area. Located on the lower ground floor (level -1).
• Laundry: self-service. Located on floors 2.

General services: 

Vending and coffee machines: enjoy our social areas while having a coffee or a snack from our smart fridges, located near the reception area. 

Cleaning service: at Calido Living we offer a cleaning service every 14 days. During the clean, the bed linen and towels will be replaced, ensuring a fresh and tidy environment. 

You can also book additional cleaning sessions for a cost of €30 per one-off session, or subscribe to a weekly cleaning service for an additional cost of €45 per month.

How to prepare your accommodation unit for cleaning:

✔ Make sure the floor and the bed are clear of objects and belongings. 

✔ Provide access to the areas to be cleaned so you can make the most of the service. 

Important: kitchens are excluded from the cleaning service. Washing-up, rubbish and the upkeep of this area are the guest's responsibility.

Self-service laundry:

At Calido Living you'll find a self-service laundry room with washing machines and dryers available 24/7, so you can manage your washing without having to leave the property. Below, we explain how to use them:

1. Download the app, appWash by Miele, register and top up your balance.

2. From the app you'll be able to search for available machines and reserve them. 

3. Load the selected machine with your washing, choose the wash or dry programme you need and pay via the app to start the selected programme. The wash service, with detergents included, costs €3.5 and the dry programme €2.

Maintenance service:

It's very important to us that any maintenance issue you raise is resolved quickly and with the utmost care. 

Report any issue to our team at reception or by phone or WhatsApp: Tres Cantos +34 ‎643 597 968.

Internet

You have high-speed Wi-Fi throughout the building, so you can always stay connected. Connectivity is provided by our internet supplier, WiFirst.

How do you connect to the private Wi-Fi network?

All you have to do is connect to the Calido_Residentes network using the access code on the sticker behind your apartment door. 

Our RAN technology lets you recreate the same connection experience as at home. We create a secure connection bubble for each room so you can connect several devices on the same private network (speakers, Chromecast, games console, printer, etc.)

Please note that you can only connect 5 devices simultaneously per unit. 

If you have any issue with the service, you can get in touch through the following options: 

• Via the chat at the following link 

• By contacting WiFirst's 24/7 Customer Service on +34 624 787 195 or +34 91 949 92 07 

Post and parcels:

We want receiving your parcels to be easy and secure. We work with smart postboxes located at the car park entrance, which guarantees personalised, hassle-free deliveries. 

All you have to do is make sure you enter your new address, stating your unit number. During check-in, our reception team will register you for the parcel service, and when you receive a parcel, you'll get an email notification with an access code so to access the collection point where your order has been delivered.

Loan items

At Calido Living we provide a selection of loan items designed to make your stay even more comfortable and enjoyable.  

You can borrow, free of charge and for a maximum of 30 minutes, items such as irons, ironing boards and cordless vacuum cleaners, as well as sports equipment including a padel racket kit with ball (for properties with a padel court), and a table tennis kit. 

This service is designed to give you occasional access to everything you need, in a practical and straightforward way. All you have to do is request the items and use them within the set time, helping ensure that all guests can enjoy these resources on equal terms.

Parking

Calido Living has limited parking options for vehicles. If you need parking, please don't hesitate to get in touch with our accommodation team to secure your space and complete the additional payment for this service. You can check our rates at reception. 

We have covered parking available by the day or by the month, with chargers for electric vehicles. 

Cycling is a great way to exercise and a cheap, fun way to explore the area. You can bring your bike to Calido Living, where you can store it at no additional cost in the designated area of our car park. 

We recommend that you buy several bike locks and secure the frame and both wheels to the bike rack. Storing bikes or electric scooters in the accommodation units is not permitted. 

We accept no responsibility for the loss of or damage to bikes or vehicles parked in the designated parking area for them. In the unlikely event of theft, report it to the police and contact our team.

3.3. Your apartment

In this section you'll find all the information you need about the different types of units at Calido Living, as well as the most important points to bear in mind for each one. We'll explain details about their equipment, layout, capacity and special features, so you can enjoy your stay in comfort and make the most of your time with us. 

Studios:

Discover the perfect combination of design and functionality, ideal for those looking for a comfortable, bright and worry-free stay. 
 
This cosy space has been designed to offer comfort and practicality in every detail. With an open-plan design, the studio features a sleeping area with a double fold-down bed (135x200 cm), a work area ideal for everyday use that includes a desk and 2 chairs, and a kitchen with an under-counter fridge/freezer, microwave and induction hob. It has a double sofa and a 43” TV. A full bathroom with a spacious shower. And, plenty of storage solutions. Its large windows let natural light flood in, creating a warm and welcoming atmosphere.

1-bedroom apartments:

Comfort and functionality with a separate sleeping area. 

Enjoy a cosy apartment, designed for those looking for the perfect balance between comfort and practicality. With a contemporary style and an excellent layout, this one-bedroom apartment with a separate sleeping area offers you the ideal setting to rest, work and enjoy your daily routine. Fold-down bed measuring 150x200 cm. 

A spacious living room with a seating area (including a double sofa, a TV unit and a 43” TV) and a dining area (a table and 2 chairs), which integrates perfectly with a kitchen fitted with all the necessary appliances (microwave with grill, integrated fridge-freezer combi, induction hob). A full bathroom with a spacious shower. And, plenty of storage solutions. Large windows that let in plenty of natural light, adding brightness and creating a welcoming atmosphere. 

Some layouts are available with a terrace or patio. Dog-friendly units are only available in the patio units designated for that purpose. 

Instruction manuals: 

• Microwave Instruction manual 
• 43” TV Instruction manual 
• Ceramic hob Instruction manual 
• Extractor hood: Remember that the cooker extractor must be kept switched on whenever you cook, to prevent smoke or steam from setting off the fire alarm. Turn it on before you start cooking and make sure you keep it clean and free of grease, as a build-up can increase the risk of fire. This way, you not only prevent false alarms but also keep your unit fresh and safe. Instruction manual.
• Under-counter fridge-freezer Instruction manual
• Combi fridge for the 1-bedroom apartments Instruction manual 

Initial inventory check of your unit:

Via the QR code behind your unit's door, you'll find a link to the inventory verification form for your unit. You'll also receive an email after completing your check-in with the same link. 

IMPORTANT: you have a 48-hour window to report any issue detected after the initial inspection of your accommodation unit. If you notice anything that requires the attention of the maintenance team, please note it on this form.  

During your stay, we'll resolve any issue that arises through the proper use of the facilities. 

In the event of any damage caused, whether deliberately or accidentally, by negligent use on the part of the guest, we'll put it right and charge you the corresponding cost of the repair/replacement. This amount must be paid immediately at the time it is reported. 

Electricity

Our mission is to contribute to a greener world through our spaces. We believe that every action, however small it may seem, adds up, and that together we can have a positive impact on the environment. 

Switch off lights and devices when you don't need them. Make the most of natural light. 

What to do if you lose power? 

1. Check the switches on your unit's electrical panel. Make sure they are all in the correct position. 

2. If the problem persists, contact our accommodation team.  

Air conditioning and heating

All accommodation units are equipped with air conditioning and heating units, depending on the season. You can adjust the temperature via the control panel in your unit, always within the parameters set by the Regulation on Thermal Installations in Buildings (RITE). 

Mindful use of the heating and air conditioning systems is key to efficient energy consumption. Set the temperature to comfortable but responsible levels: 21°C in winter and 24°C in summer are usually ideal. Remember that if you open the window, the AC system will switch off automatically. 

Think before you flush 

Remember! Only toilet paper should be flushed down the toilet. Flushing other non-organic waste, such as wet wipes, sanitary products or cotton pads, can cause serious problems, such as blockages and drainage failures, sewage backing up into the building, or damage to the water pumps that can lead to overflows. What's more, this waste contributes to the pollution of oceans, beaches and waterways. 

At Calido Living we're committed to caring for the environment and to keeping a clean, safe setting for everyone. That's why we promote responsible habits that benefit both our shared wellbeing and have a positive impact beyond your stay. 

To keep our drainage systems in good working order, please remember that unsuitable items must not be flushed down the toilet. Failure to comply with this rule may result in additional charges. 

Hot water 

Hot water is available 24 hours a day so you can enjoy a comfortable shower at any time. If you have any problem with the supply, let our team know immediately.

Reduce water consumption  

Water is a precious resource, and looking after it is in our hands. Turn off the tap while you brush your teeth, wash up or carry out any activity that doesn't need a constant flow. If you use a kettle, only boil as much water as you need. Every drop counts, and together we can avoid waste. Report any leaks and reuse water where possible. 

Recycling 

At Calido Living we care about the environment we live in and we want to contribute actively to looking after it. We know you do too, which is why you'll find recycling and rubbish bins in your unit to help you manage waste correctly and adopt more sustainable habits. 

To recycle correctly, we recommend emptying containers and giving them a quick rinse before disposing of them, as well as separating glass properly by placing bottles and jars in the corresponding bin. Please note that items such as broken glass and light bulbs should not be recycled, and that any object without a recycling label should be disposed of in the general rubbish bin. 

Likewise, there are certain types of waste that are not recyclable and require specific handling, such as batteries, small appliances, electrical devices, food scraps, polystyrene and sanitary products. 

With small gestures, together we can reduce our environmental impact and make Calido Living a more responsible and sustainable space. 

Waste management 

Please take your rubbish out daily to the designated bins. Keeping communal spaces clean and tidy is essential to ensuring a pleasant environment for all guests. 

Important note: remember to sort waste correctly, following local recycling rules. 

Bins are available at the entrance to the building at street level.

Think green

• Every small gesture counts when it comes to looking after the planet, even in your day-to-day life at Calido Living. By choosing second-hand clothing or electronic devices, or shopping at charity shops, you reduce the environmental impact of mass production and, along the way, you might find unique pieces at incredible prices. 

• Look after your clothes by washing them in cold water; today's detergents work just as well without high temperatures, saving energy and prolonging the life of your clothes. Avoid plastic bags and opt for reusable bags for your shopping, ideal for carrying food, books or even a laptop. 

• Choose sustainable mobility options: use public transport, walk or car-share to reduce your carbon footprint, and whenever you can, take the stairs; as well as helping the planet, you'll improve your health! 

• Respect and look after green spaces: keep communal areas clean and, if you can, plant and tend to greenery in your surroundings. 

• With small gestures we can build a more sustainable world together. Thank you for being part of Calido Living and contributing to a greener future! 

3.4. How do you pay for your hotel accommodation services?

1. You'll need to complete payment for your first month before checking in. A charge will be made to the card you have designated (we only accept VISA or Mastercard). 

2. The remaining monthly payments will be charged automatically to the card provided between the 1st and 3rd of each month.  

3. Should a charge be returned, an administrative fee of €30 per incident will apply. 

4. In the event of non-payment, and following notification from the accommodation team, access to the unit may be temporarily restricted until the outstanding payment is settled. 

3.5. The neighbourhood

We've prepared an Tres Cantos area guide for you, so you can discover everything the area has to offer and help you settle in during your stay at Calido Tres Cantos.

4. Check-out

We're always sad to see our guests leave, but we know that every temporary accommodation agreement comes to an end at some point. 

Please remember that your unit must be cleared of belongings before 3:00 p.m. midday. 

Make sure the unit is left clean and tidy before you leave, and return your access card to reception to avoid unnecessary charges. 

Charges will only apply if additional cleaning is needed to return the unit to the state it was in at the start of your stay. 

If you need to leave later than 3:00 p.m., please contact reception to check availability and complete the corresponding additional payment. 

If you leave any belongings behind in the accommodation unit after your departure, the accommodation team will notify you by email and will keep your belongings for a period of 48 hours for collection. After this period, the property accepts no responsibility for their condition or safekeeping. 

Indicative costs in the event of damage: 

Below, we provide a summary of the charges for damage to items or additional cleaning required as a result of a guest's behaviour. Only charges for excessive cleaning or redecorating, beyond normal wear and tear, will be applied. All charges for damage will be calculated based on the cost of the materials, parts and labour needed to repair or replace the item. 

Furniture and appliances:

The following prices are estimates. Should any damage occur, the accommodation team will find the most efficient solution and document the process so we can give you all the information transparently. 

• Oven/Microwave – €290 
• Extractor hood – €150 
• Induction hob – €220 
• Fridge/freezer – €450 
• Sink – €110 
• Sink tap – €90 
• Upper kitchen unit – €190 
• Lower kitchen unit – €110 
• Tall kitchen unit – €230 
• Kitchen worktop – €600 
• Kitchen plinth – €220 
• Kitchen unit with 3 drawers – €290 
• Recycling bins – €120 
• Shelving unit – €180 
• Picture ledge shelf – €60 
• Sofa – €700 
• Sofa side table – €170 
• Floor lamp – €200 
• Pouffe – €160 
• Wall hooks – €50 
• Table – €250 
• Chairs – €80 
• TV – €490 
• TV bracket – €70 
• TV unit – €450 
• Curtains – €350 
• Wardrobe – €690 
• Wall-mounted reading lamp – €80 
• Headboard – €290 
• Bed – €600 
• Mattress – €590 
• Mattress protector – €60 
• Bedside table – €390 
• Full-length mirror – €150 
• Bathroom mirror – €100 
• Bathroom vanity unit – €240 
• Washbasin – €90 
• Washbasin tap – €50 
• Toilet – €290 
• Shower tray – €180 
• Shower screen – €220 
• Shower tap – €90 
• Bathroom hooks – €50 
• Toilet roll holder – €40 
• Shower shelf – €30 

Cleaning 

• General cleaning of 1-bedroom apartment – €90 
• General cleaning of studio – €70 
• Kitchen cleaning – €50 
• Waste collection (per bag) – €20 
• Bathroom cleaning – €50 
• Redecorating 
• Walls – €80 
• Ceiling – €100 

Other 

• Replacement of lost or damaged bed linen – €120 
• Replacement of lost or damaged towels – €60 
• Recessed ceiling light fittings – €40 
• Switches and sockets – €30 
• Smoke detectors – €90 
• Replacement of lost keys – €20 

5. House rules

In order to ensure the smooth running of the Property, all guests commit in writing, when signing the hotel accommodation services agreement, to comply with the house rules. 

Regarding upkeep and maintenance 

• Cleaning: The Guest must allow access to the cleaning staff at the established times and under the established conditions. 

• Repairs and maintenance: 

  • Inform the accommodation team of any damage or breakdown.

  • Allow access to authorised technicians. 

  • The manager may carry out notified periodic inspections.

  • Repairs for faults attributable to the guest will be invoiced to them.

• Liability for damage:

  • The guest will be liable for any damage they cause to the property, to third parties or within the accommodation unit.

  • The guest must report any risks or irregularities as soon as they become aware of them. 

  • The guest will be liable for the actions of their visitors. 

  • The property is not liable for damage resulting from failure to comply with the rules.

• Works and alterations: no alterations, building works or modifications are permitted in any part of the property.

Guest obligations

• Comply with the Property's rules and regulations. 

• Pay on time and in the correct manner. 

• Keep the accommodation unit in good condition, without alterations. 

• Do not cause or allow nuisance to other guests. 

• Take responsibility for their personal cleanliness, rubbish and recycling. 

• Take responsibility for the actions of their visitors. 

• A maximum of 2 non-overnight guests per unit is permitted 

• For a visitor to stay overnight in the building, it's important that the unit's maximum occupancy and the booking conditions allow it. 

• If you wish to organise an event with more than 2 non-overnight guests, you must book any of the spaces available at the property and obtain confirmation from the management team (this service will carry an additional charge depending on the space and subject to availability). 

• Visitors may not use the sports areas and swimming pool (where available), the gym or the coworking area. 

• Do not commit or allow any crime, harassment or intimidation, whether towards other guests or building employees. 

• Do not make disruptive noise between 21:00 and 08:00. 

• Do not carry out any act that could invalidate the insurance or increase its premium. 

• The use of gas heaters, paraffin heaters or candles is prohibited. 

• Do not display flags or objects with political, sporting or offensive messages. 

• Do not use appliances other than those provided without the Manager's permission. 

• Do not tamper with fire safety equipment or obstruct evacuation routes. Any tampering will be penalised with the cost of repair or replacement, and the guest may be removed from the Property and/or barred from accessing any other Calido Living Property. 

• Do not open windows beyond the permitted limit except in an emergency. 

• Smoking is prohibited throughout the building. 

• Bikes are only allowed in the designated areas. Storing them inside the accommodation units is prohibited. 

• Secure doors and windows when leaving the accommodation unit unoccupied. If you're away for more than 7 days, let reception know. 

• Hanging out washing on the balconies is prohibited. 

Pets

One pet/companion animal (dogs only) is permitted, at a monthly cost shown in the rates published on the booking engine. 

The Guest is responsible at all times for the legal obligations (i.e. administrative and health-related) that come with keeping animals as pets. 

Pets must be microchipped, and this must be evidenced at reception. 

In order to carry out the cleaning and/or maintenance service properly on the set day and time, pets may not be left alone in the accommodation unit. 

We've put together some house rules for pets, which you can find at the following LINK.

Madrid is a pet-friendly city, offering a wide variety of options for enjoying time with your dog. Whether in its parks, cafés, restaurants or pet-friendly shops, you'll always find somewhere that welcomes you and your pet. 

6. Useful contacts

Healthcare

Non-urgent health matters are handled by Primary Care doctors, managed by the Social Security system (SS). To be seen in Primary Care, you normally need to be registered with a Health Centre (CS), so we recommend doing this within the first week of your arrival. You can register at the town hall and then go to the Health Centre (CS). To find the names and addresses of the medical centres, you can visit the following link: Health Centres in Madrid. Registration at the Health Centre is free for those entitled to the public healthcare system. 

Nearest Health Centre  

• Centro de Salud Tres Cantos 
• Sector Oficios, 12, 28760 Tres Cantos, Madrid 
• +34 918037353

Nearest dentist   

• Frasadent 
• Sector Oficios, 25, 28760 Tres Cantos, Madrid 
• +34 918036371 

Nearest vet

• Veterinario Músicos 
• Sector Músicos, 15, 28760 Tres Cantos, Madrid 
• +34 910547106 

Other useful contacts:  

• Emergencies 112  
• Local Police +34 91 490 40 70  
• National Police 091  
• Guardia Civil 062  
• Municipal Information 010  
• Gender-based Violence 016  
• Suicide Prevention Helpline 024  
• Taxis +34 91 371 21 31  

Nearby medical resources: We can give you guidance on the nearest healthcare services and the options available in the area. 

You're not alone. If at any point you need support, you can count on us. 

In Spain, the public healthcare system offers high-quality services, but it is primarily geared towards registered guests. If you're already a Spanish resident and have your health card, you can see a GP at the health centre assigned according to your address. 

However, for those who cannot register, such as international guests who are not registered on the municipal roll (empadronamiento), we recommend taking out private medical insurance. 

There are several insurers in Spain that offer comprehensive medical cover at competitive prices. Some of the most recommended options are: 

• Sanitas: With an extensive network of associated clinics and hospitals. 

• Adeslas: Offers plans tailored to students and foreign residents. 

We suggest getting in touch with these companies to choose the option that best suits your needs. 

If you already have residency in Spain, make sure you obtain your European Health Insurance Card (EHIC) before arriving in Spain. With this card, you can access the public healthcare system in the event of emergencies and other basic needs. Apply for it via the following link: Apply for the European Health Insurance Card (EHIC). 

In Spain, pharmacies are the first point of contact when you need advice on minor health problems. Pharmacists can guide you on the next steps: from taking an over-the-counter medicine to going to your nearest health centre if necessary. 

With your convenience in mind, we've prepared interactive maps where you can find the pharmacies nearest to your location: Map 

If you need hospital care, we've marked on our interactive maps the largest hospitals in your area that operate 24 hours a day. 

Centres nearest to your location can be found in the useful contacts section at the end of this guide.

7. Suggestions and complaints

At Calido Living, we respond to the needs of our guests and are committed to providing a professional service to all our customers. We welcome comments and complaints, as they are essential to improving our services. When something isn't right, we need you to let us know; this helps us raise our standards. 

If you have a complaint, we kindly ask you to submit it in writing, including as much detail as possible. We'll respond within the timescales set out below: 

To begin with, address your complaint to the property's General Manager. You can hand it in in person or send it by email. 

If you prefer, you can also send your written complaint to atencioncliente@calido-living.com.  

What happens next?

We'll send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. 

1. We'll investigate your complaint. This will normally be done by the Community's General Manager, who will review your file and speak with the member of staff who dealt with you. We'll send you a formal written outcome of our investigation within 15 working days of sending the acknowledgement letter. 

2. If, at this point, you're still not satisfied, contact us again and we'll arrange another review by a senior member of our team. 

3. We'll write to you within 15 working days of receiving your review request, confirming our final opinion on the matter. 

4. If, after the final stage of the internal complaints procedure (or once more than 8 weeks have passed since you submitted the complaint) you're still not satisfied, you can submit a Complaint Form at your Local Information Office (O.M.I.C.) or at the General Consumer Office of your Autonomous Community. This will initiate a mediation process with us to reach a satisfactory outcome for both parties. 

Municipal Consumer Information Offices (OMIC) 

Directorate-General for Consumer Affairs
 

Confidentiality 

All complaints will be treated confidentially, although enquiries may need to be made to investigate the matters that are the subject of the complaint. The effectiveness of any complaints procedure depends on Calido Living being able to gather adequate information from the parties involved in order to investigate the matter properly. For this reason, anonymous complaints will not be dealt with.

Harassment 

Calido Living aims to create accommodation that is free of harassment and that protects the dignity of guests and staff, regardless of their gender, sexual orientation, race or ethnicity, religion or disability status. We take sexual, racial or personal harassment very seriously, and all customers and staff must comply with the policy in this area. Guests who believe they are experiencing harassment during their stay are advised to report it to their community's General Manager. 

Protecting your personal information 

Calido Living is committed to protecting and respecting the privacy of all parties it comes into contact with. You have various rights and protections under the Data Protection Act and Regulation. Since 25 May 2018, this has been regulated across all EU Member States through the introduction of the General Data Protection Regulation (GDPR). For more information and to read our full Privacy Notice, visit our website here. 

Social media: 

To keep you informed and connected with Calido at all times, we invite you to follow us on our social media. Through it, we share news, events, recommendations and tips to help you make the most of your stay. Follow us and keep up to date with our latest news! 

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Whatsapp Channel Calido Tres Cantos